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Site not working after latest update

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #665409

    senka.rankovic
    Participant

    Hello,
    After latest update of the theme today, my cattegories doesn’t work. There are no products in theme. I’ve disabled all the plugins but essential (elementor and woocomerce) and steel doesn’t work.
    Can you solve this? It is urgent
    Thank you

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    #665450

    Artem Temos
    Keymaster

    Hello,

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    #665453

    senka.rankovic
    Participant

    Hello,
    I’ve test it, cattegories work.

    #665458

    Artem Temos
    Keymaster

    Hello,

    Thank you for testing with the default themes. Since the issue seems to persist with our theme, could you please enable only our theme and the essential plugins (Elementor and WooCommerce) again, and provide us with temporary admin access? This will allow us to investigate the issue further and find a suitable solution. You can safely share your credentials in the Private content field.

    Looking forward to your response.

    Regards

    #665463

    senka.rankovic
    Participant

    It is done, here are the credentials. Do not turn on plugins after you fix this.
    Thank you

    #665466

    Artem Temos
    Keymaster

    Do you allow us to switch between themes on your website to see how it works?

    #665468

    senka.rankovic
    Participant

    Yes

    #665531

    senka.rankovic
    Participant

    Hello,
    Is there any update?

    #665549

    Artem Temos
    Keymaster

    Please update the theme to the latest version 8.2.2 and test how it works. The issue has been fixed.

    Kind Regards

    #665573

    senka.rankovic
    Participant

    It works now, thank you

    #665577

    Artem Temos
    Keymaster

    You are welcome. Feel free to contact us if you have any further questions.

Viewing 11 posts - 1 through 11 (of 11 total)

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