size guide on lightbox doesn’t show complete

Hello there，

The content of the size guide on the light box is not displayed completely, it only display a photo, but the section of text title doesn’t show, why does this problem suddenly occur? The size guides of some of the previous products are all good. So pls help to check, thank you!

Best regards,

Hello,

I have visited your website and the title is displayed in the size guide.

Screenshot for Clarification: https://gyazo.com/7bc7ee32484ffa8b468b283fbc0110a8

Please clear cache and check back.

Best Regards

Hello,
Yes this link is now ok! You should tell me why and how to deal with it. This screenshot was just taken to prove that the problem still exists.

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Hello,

It seems to be a cache issue. Please clear browser cache and check back and let the page load completely before clicking the button.

Best Regards

Hi,
After I have tested many times this has nothing to do with caches, even if I clear all caches, please check if there is anything we can do.

Best Regards

Hello,

Please provide the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards

Hello,

Thank you in advance! admin access it’s been pasted in.

Hello,

You are not using the latest version of the theme. Please update the theme to the latest version then check back.

Best Regards

Hello,

Nothing was changed after updating the theme, what to do the next.

Best Regards

Hello,

Your issue has been Resolved. Please clear cache and check back.

Best Regards

Hello,

The issue is still on, please help to check, thanks!

Best Regards

Hello,

Please provide the URL of the products having issues to check it myself and help you out accordingly.

Best Regards

Hello，

Almost every single product page with the issue.

Best Regards

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Hello,

The content of the size guide section title is coming from the HTML Block. Please try adding the section title in the size guide instead of an HTML Block then check back.

I have already made for one HTML Block “JERSEY DVJ132” Please try making all the others like this then check back.

Best Regards

Hello,

Thanks for the suggestion. But you must understand the importance of using HTML Block better than I do, which means that if we need to modify its content, we only need to modify it once through HTML Block, otherwise we have to modify the same mistake countless times.

If there is no measures to get it over let me know, please.

Best Regards

Hello,

Could you please check how it works after deactivating the Cache plugin.?

Best Regards

Hi,
It remains the same.

Best Regards

Hello,

Please edit each size guide and instead of adding the product images gallery try using the single image element and set the image size to 500×500 then check back.

I have set a size guide “Bib Shorts DVP090W” by using the method and its working.

Best Regards

Hello,

Many thanks for your time to help. But, sorry! I can’t follow on this way because users can’t expand the size images to view clearly, especially on mobilephone, that’s why I tried using lightbox.
Now you know what my meaning is to view size guide in larger and clear images, so can you recommend a method that achieve my demand in any manner?

Best Regards

Hello,

The issue is caused by the size of the images you are using. You need to change the size of the images to make them work correctly.

Best Regards

Hello,

You’ve misunderstood me too much! so let’s forget all we talked and get restarted from now on.
First of all, I just want to hide uncategorized under all products categories on shoppage, so please just give me code or method, thank you!

Best Regards

Hello,

Please try adding the following Custom CSS in the Global Custom CSS area under Theme Settings >> Custom CSS.

li.cat-item.cat-item-15 {
display: none;
}

Note: Please create new topics for each issue in the support system to avoid any confusions.

Best Regards

Hello,

Sorry! I replied here by mistake! However, your code for removing uncategoried is worked fine thank you!
Back to topic, now I just need a method to view size guide in larger images for mobile only.
That means we must be able to expand images for the size guide on mobile view.
Except for lightbox, can you give another way? Thank you!

Best Regards

Hello,

Sorry but there is no other available for that unfortunately.

Best Regards

Hello,

Did you mean we can still use lightbox with smaller images just like 500*500?

Best Regards

Hello,

Yes you can use it by resizing the images.

Best Regards

Hello，

Sorry! I didn’t find anything helpful on your way. And also I observed that there is a terrible experience with lightbox view, a user must click many times to close images in lightbox view, you can see a screen record to understand. So, it’s obvoursly we should not use it at all.
I just want mobile user to view size images in larger enough to view clearly, if only we can directly zoom in and out with fingers. Thanks!

Best Regards

.

updates: uoploaded gif file

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Hello,

You need to disable the Masonry grid for the gallery element https://gyazo.com/ecf17217f8e2fd119c2c7f95e4179414
As for the double lightbox issue, it seems to be caused by some of the installed plugin. Please, disable all external plugins so we can check how it works.

Kind Regards

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