“SKU: N/A” on Variation products, Single product Okay
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“SKU: N/A” on Variation products, Single product Okay
When I switch to another theme, the SKU shows okay for both single and variation products. see screenshot
Attachments:
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logged in to view attached files.
This is PRODUCTION website, please help us to fix it asap…Thanks!
Hello,
Please update the theme to the latest version first. If it doesn’t help, please disable all plugins that are not related to our theme so we can investigate the issue further.
Kind Regards
We have updated the theme to the latest version and Deactivate all Plugins, The issue hasn’t been fix!
Can you login our staging website to fix it?
Thanks!
I changed to another theme（Storefront）that can display SKU.
As we can see, the theme is still outdated and all plugins are turned on. Please update the theme and keep plugins disabled so we can check.
This is a variation product, you can see SKU shows N/A
Please check again! Our staging website updated the theme to the latest version and Deactivate all Plugins.
It is a PRODUCTION website; we need it to be fixed. Please work on our stating system to troubleshoot the problem. The staging system has been updated to the latest theme version, and all plug-ins have been disabled. You can also do whatever on the Staging system to resolve the issue. Please let us know if you need us to do anything that can help.
Hello,
You can fix it by applying patch # 675870. To do this, go to Basel -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
Kind Regards
Yes, this patcher fixed the Staging env. But we didn’t see the patcher show in our PRODUCTION env.
Is that possible that you can apply the patch for us in PRODUCTION env manually on our current Basel version? We have modified some files…fonts…etc. If you can do it, we will upgrade the Basel version later when we feel comfortable.
When the user is not logged in, in Staging, it still shows N/A…
Check this out, the link below
To apply the patch on production, you need to update the theme to the latest version first. We can’t create a patch fora specific version.
As for the SKU, you need to set it for the parent product as well https://monosnap.com/file/0rxIVkM4psBFO8lrsKocO4167mzQ2F
Thanks, we added the parent SKU, it can show the parent SKU,but the variation selection is gone (When there is no Customer login). This might be a new bug introduced by fixing the SKU bug, see the test case in below.
Please use Chrome Incognito mode to simulate no customers login
Attachments:
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logged in to view attached files.
You need to disable the following option in Theme Settings to fix this https://gyazo.com/aed10065b5898990b278984efba72145
Kind Regards
Thanks, confirming the login problem should have been fixed.
Two questions:
1. Can you please tell us which files of PHP, JS, etc have been changed for this patch?
2. How to easily find what files have been customized by us, the end user after deploy the Basel theme? Before we upgrade the theme to the latest version, we need to make sure all our changed/updates/customization need to be recorded, so after upgrading, we can apply them back to the latest theme version.
There is still a problem with logging in to see the price settings.
Previously the user not logged in can see variation selection, but not price. Now they can see the price without login.
The radio button settings should take variation selection out of price+add to the cart. They should not be mixed together, otherwise the customer withou login are seeing the wrong info for the product itself.
Do you have any other settings that can workaround the issue?
-settings-
Login to see add to cart and prices
You can restrict shopping functions only for logged in customers.
Hello,
1. The followilg files were changed
woocommerce/content-single-product.php
woocommerce/single-product/meta.php
js/theme.min.js
js/functions.js
js/functions.min.js
2. There is no automatic mechanism to check this.
3. Variations were always hidden when the “Login to see prices” is turned off. We didn’t change anything in this functionality.
Kind Regards
In old version, when the customer didn’t login, they can see Variations (buttons to select the different colors), but they cannot see the price. That is good! It is the behavior of our current production version. When the users login, they can see price as well as Variations.
It doesn’t make any sense for the guest users not seeing the variations without login.
We didn’t change anything in this functionality of the theme and it is the way it always worked. Maybe you had some custom plugin or custom code that implemented this functionality on your website.
Once we upgrade Basel theme to the latest version in PRODUCTION, can we just copy the following files to PRODUCTION as a patcher?
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The followilg files were changed
woocommerce/content-single-product.php
woocommerce/single-product/meta.php
js/theme.min.js
js/functions.js
js/functions.min.js
====
Hello,
Yes, you can copy these files to apply this patch, but it will work correctly with the latest version of the theme only.
Kind Regards
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