2 problems: SKU search doesn’t work anymore and mobile categories product view

[84st4rd]

Hi support,
I have 2 problems:
1- since today SKU search doesn’t work anymore, if I digit a sku the preview doesn’t work, only if I digit full sku and click enter it enter in the product
2- in some mobile phone the product categories thas should be on 2 columns they become on 1 column with the second column empty, I attach some screenshot to explain me better

Could you help me?
Many thanks and regards

• This topic was modified 5 months, 3 weeks ago by 84st4rd.

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Hello,

1. Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, however, You would better make the full backup of your site.

2. On my side, it looks well: https://take.ms/gAIWm , please try to clear the browser cache and recheck the issue.

Kind Regards

I confirm you can deactivate plugins you need to deactivate in order to test and fix the problem of SKU research.

For the problem from mobile device, it happens on more than 1 device, sometimes it fix by itself after some days but then the problem come back. I tried to clear the cache but the problem is still present. What else could I try?

Thanks and regards

Sorry but I find a new issue, this category page has some problem https://bomboniereliving.it/confetti/ please find attached a screenshot

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Hi support,
any news?

Hello,

I apologize for the delay.

1. After deactivating all third-party plugins, the search by SKU started to work well, here is a video: https://gyazo.com/2d083be16cf168bef303c2e64c9cedbb

So you need to leave only these plugins:
WoodMart core
WooCommerce
Elementor

And then activate the plugins one by one, checking the issue to detect which one causes the problem.

2. This product has the wrong short description: https://bomboniereliving.it/wp-admin/post.php?post=91300&action=edit , it looks like an unclosed tag: https://take.ms/LucfU , so please remove that description at all and recheck the issue.

Let me know the results.

Kind Regards

[Author]

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