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Slider not loading properly

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #588598

    hastech101
    Participant

    I am having an serious issue, sometimes my slider not load or some times slider load so images are not loading properly. Kindly help me with this issue
    i am also attaching the the snap shop so that you can understand it easily
    i have tried clearing the cache but not resolve

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    #588721

    Hung Pham
    Keymaster

    Hi hastech101,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Best Regards.

    #588805

    hastech101
    Participant

    Okay.

    #588890

    Hung Pham
    Keymaster

    Hi hastech101,

    Thanks for details.

    You should disable JS Combine External and Inline option in LiteSpeed Cache > Page Optimization https://prnt.sc/IYJ_XmMKlgJe

    Regards,

    #589123

    hastech101
    Participant

    I have disable this option but the issue still exist.

    #589248

    Hung Pham
    Keymaster

    Hi hastech101,

    Please clear browser cache and check again, it worked perfectly on my end.

    You can watch recorded video for better understanding https://go.screenpal.com/watch/cZjQ6iV9oCG

    Kind Regards

    #591062

    hastech101
    Participant

    once the cache is stored in the browser then it is showing the slider but when open on the another browser or in the incognito tab slider is not loading, you can see the images.
    plz try to open on another browser other then chrome
    slider is not loading.

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    #591070

    hastech101
    Participant

    you can also check this website on mobile slider is not displaying

    #591127

    Hung Pham
    Keymaster

    Hi hastech101,

    I see you are using outdated WoodMart theme, please create a dev site and update theme and core plugins to the latest version and let me know if it helps.

    Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

    https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Regards,

    #591875

    hastech101
    Participant

    can you tell I think someone get access to my account i don’t know how but i only provide the credentials to you and i am sharing the screenshot can you tell me what is happening
    now i have delete all of this and also change my password

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    #592010

    Hung Pham
    Keymaster

    Hi hastech101,

    Sorry but I didn’t know about that. The site url and admin credentials are provided into Private Content, which section cannot be seen by your and me.

    Please check your site logs as well.

    Regards,

    #592277

    hastech101
    Participant

    ok thankyou soo much for your kind help thankyou.

    #592361

    Hung Pham
    Keymaster

    Hi hastech101,

    Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

Viewing 13 posts - 1 through 13 (of 13 total)