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Slider not loading properly
- This topic has 12 replies, 2 voices, and was last updated 4 months, 1 week ago by Hung Pham.
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August 7, 2024 at 4:33 am #588598
hastech101ParticipantI am having an serious issue, sometimes my slider not load or some times slider load so images are not loading properly. Kindly help me with this issue
i am also attaching the the snap shop so that you can understand it easily
i have tried clearing the cache but not resolveAttachments:
You must be logged in to view attached files.August 7, 2024 at 2:35 pm #588721
Hung PhamKeymasterHi hastech101,
Thanks for reaching to us.
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Best Regards.
August 7, 2024 at 7:33 pm #588805
hastech101ParticipantOkay.
August 8, 2024 at 9:20 am #588890
Hung PhamKeymasterHi hastech101,
Thanks for details.
You should disable
JS Combine External and Inline
option in LiteSpeed Cache > Page Optimization https://prnt.sc/IYJ_XmMKlgJeRegards,
August 8, 2024 at 10:48 pm #589123
hastech101ParticipantI have disable this option but the issue still exist.
August 9, 2024 at 1:08 pm #589248
Hung PhamKeymasterHi hastech101,
Please clear browser cache and check again, it worked perfectly on my end.
You can watch recorded video for better understanding https://go.screenpal.com/watch/cZjQ6iV9oCG
Kind Regards
August 19, 2024 at 7:56 pm #591062
hastech101Participantonce the cache is stored in the browser then it is showing the slider but when open on the another browser or in the incognito tab slider is not loading, you can see the images.
plz try to open on another browser other then chrome
slider is not loading.Attachments:
You must be logged in to view attached files.August 19, 2024 at 8:20 pm #591070
hastech101Participantyou can also check this website on mobile slider is not displaying
August 20, 2024 at 8:12 am #591127
Hung PhamKeymasterHi hastech101,
I see you are using outdated WoodMart theme, please create a dev site and update theme and core plugins to the latest version and let me know if it helps.
Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Regards,
August 22, 2024 at 5:58 pm #591875
hastech101Participantcan you tell I think someone get access to my account i don’t know how but i only provide the credentials to you and i am sharing the screenshot can you tell me what is happening
now i have delete all of this and also change my passwordAttachments:
You must be logged in to view attached files.August 23, 2024 at 12:23 pm #592010
Hung PhamKeymasterHi hastech101,
Sorry but I didn’t know about that. The site url and admin credentials are provided into Private Content, which section cannot be seen by your and me.
Please check your site logs as well.
Regards,
August 24, 2024 at 5:35 pm #592277
hastech101Participantok thankyou soo much for your kind help thankyou.
August 25, 2024 at 6:11 pm #592361
Hung PhamKeymasterHi hastech101,
Keep us in mind for future questions and concerns, we’re always here to help!
Regards,
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