Home Forums WoodMart support forum slider on the mobile phone

slider on the mobile phone

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #421684

    ming2014
    Participant

    The website has 3 languages, English, Chinese and German, and the default is English. When you open the online store on the mobile phone, the slider on the homepage of the English interface is normal, but if you switch the website from English to other languages, such as switching from English to Chinese, Then the slider cannot be displayed:
    https://prnt.sc/1_wpgAAOH0Oz

    Then you have to touch the screen with your hands, the slider in the Chinese interface will be displayed, do you have a solution?

    thank you!

    #421855

    Hello,

    Sorry to hear about the inconvenience. Can you please once try deactivating all the third party Plugins on your Site. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

    If somehow issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

Viewing 2 posts - 1 through 2 (of 2 total)