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Slider photos problem

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #712434

    polandrei
    Participant

    Hello,

    I would like to report a potential bug related to the slider functionality.

    Issue:
    When editing the slider template using Elementor, changing the background image does not update the image on the frontend.

    Steps to reproduce:

    Open the slider/template in Elementor

    Change the background image

    Save / Update the page

    Refresh the page on the frontend

    Result:
    The image does not update. The previous image remains displayed.

    Additional test performed:

    I created a new slider

    Uploaded a new image

    Published the slider

    Result:
    The slider renders with a white background instead of the image.

    Expected behavior:
    The slider should display the updated image after saving changes.

    Notes:

    Changes are saved correctly in Elementor.

    The issue occurs both when editing an existing slider and when creating a new one.

    Cache was cleared before testing again.

    I can also provide screenshots or a screen recording if needed.

    Please let me know if you need access details or additional information to reproduce the issue.

    Thank you.

    #712504

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    This is not a bug if you are using Elementor for slides, then you should upload the image from the page settings >> background >> https://ibb.co/N277fvNg

    Please check and let me know the results.

    Best Regards.

    #712772

    polandrei
    Participant

    Hello,

    I made like in your description.
    1. Edited one of your slides with my own image – https://ibb.co/cKVjTBbQ
    2. Changed the text (the text also has changed on the home)
    3. Saved

    On the home page, the text has changed but the image not changed. – https://ibb.co/fVMDrvGV

    Do I make something wrong? Thank you

    #712773

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry for the inconvenience. Could you please share the site WP Admin URL and Credentials under the private content area of this topic, so that I can check it on your site directly and help you out?

    Best Regards,

    #712775

    polandrei
    Participant

    Hello,

    Send me an email address and I will make you an admin account. Thank you

    #712809

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You can use my email: aizazawan.blackpearlspro@gmail.com

    Best Regards,

    #712811

    polandrei
    Participant

    Account created, thank you

    #712825

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please watch the attached video I have captured for you: https://fex.net/s/ma7sdfz

    Best Regards,

    #712833

    polandrei
    Participant

    Hello,

    Now it works, thank you

    Have a nice day!

    #712838

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You’re Most Welcome!

    Feel free to write back anytime. If you need further assistance, we are always here to help you.

    If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://tally.so/r/w4l54k

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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