slider revolution pictures going blank on a simple transition

Hi,
We have installed the Woodmart corporate option, which has a very simple 2 pages slider with 3 pictures overlay in each that interacts with the mouse.
We have edited the original with similar pictures, picture size, format, file size. Also edited the writing. And during the transition from the 2 slides, the edited one goes blank/freeze during the transition, there is nothing special there, it must be something simple, the 2nd slide was’t edited and is working fine. Please have a look at: (emfexpert.co.uk)
We tried support directly on slider revolution, but they don’t take our call.

Can you give us an idea what is the issue? We have installed WP Super Cache plugin to see it would help, but it didn’t.

Any ideas will be appreciated.

Emmanuel

Hello,

Please provide your site admin access to the private area, deactivate all the plugins not related to the theme and provide page URL with the slider.

Best Regards

Hi guys,

We have created an user for you if needed.

No alien plugins that are not related to the theme.

The 2nd slider works…

Please have a look at the first slide at the home page (http://emfexpert.co.uk) that is being built now.

Regards,

Emmanuel

Hello,

I am checking the page and can not catch the problem. Slides are changing every 9 sec as per your slider configuration http://prntscr.com/nyeb5v

Please check the issue on some default theme to see if our theme causes the problem and if the problem occurs only on our theme, provide the steps to reproduce the issue and details with screens.

Best Regards

Hi there,

Here is a video of it.

It has a white blank in the last milliseconds of the images and text on the slide, but only on the edited one, the old remains fine.

What possibly can be?

Thank you

Hi
Give an email so I can send an MP4.
Thank you

Hello,

Here is my mail: [email protected], send me the reminder to check the mail.

Best Regards

Hi there,

The email doesn’t work…

It is coming back, thx

Hello,

Sorry, this is correct: [email protected]

Also, test the slider on the default theme to understand if our theme causes the problem. If you see the same on the default theme, check the layers animation

Best Regards

just sent the video, notice that the slide that freezes is the one we edited…

thx

Hello,

Do you mean these white blocks appearing and disappearing https://gyazo.com/91ae37505449143018aaf50ef45fc0a2

You need to check the animation settings of the layers. https://www.themepunch.com/revslider-doc/layer-animations-timeline/

Best Regards

Hi there,

Thank you for looking at.

Yes the white blocks… I will have a look at the layers article suggested, and let you know.

Much appreciated for the inside.

Hi guys,

Problem resolved! It was really on the layer timeline.

For future reference:

There is a color background in all pictures overlay, the background color was set to white and it was 100% opacity, we changed to 0% opacity and the white blocks almost disappeared.
However you could still see a little bit of the weird blanks during transitions, so we changed the animation speed for the 1st effect from 1000ms to 500ms, and it cleared the transition.
After that we put the animation transition speed for the 1st effect back to 1000ms and it was also working like it should be, it seems to be a software bug, where some how it needed a reset it appears. Never the less we left the transition speed lower from 1000ms back to 950ms just to make sure the issue doesn’t come back.

Much appreciated for the direction.

You are welcome! If you have any questions please feel free to contact us.

Best Regards

[Author]

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