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Slow Payment Processing Issue on WooCommerce with Woodmart Theme

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #610979

    chocokids.info
    Participant

    Hello Support Team,

    I am experiencing a significant delay during the payment process on my WooCommerce website, specifically while using the Woodmart theme. When customers proceed to make a payment, the processing time takes unusually long, affecting the user experience.

    Could you please assist in diagnosing this issue? It might be related to theme compatibility, server performance, or plugin conflicts. Any guidance on optimizing this would be greatly appreciated.

    #610980

    chocokids.info
    Participant

    Website information

    #611027

    Artem Temos
    Keymaster

    Hello,

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    #611036

    chocokids.info
    Participant

    I checked and the problem is still there

    #611063

    Artem Temos
    Keymaster

    It means that the issue is not related to our theme. Most likely, it is caused either by the server or by some of the installed plugins.

    Kind Regards

    #611108

    chocokids.info
    Participant

    “Hello Support Team,

    I am experiencing a slowdown in the payment gateway, which seems to be caused by one of the plugins. Could you please help me identify the plugin responsible for this issue and guide me on how to resolve it?

    Thank you!”

    #611171

    Artem Temos
    Keymaster

    To identify which plugin causes this issue you can disable them all and then enable one-by-one and test the payment processing speed.

Viewing 7 posts - 1 through 7 (of 7 total)