Hi cri.galia,
Thanks for reaching to us and appreciate your patience.
Please record a short video or share some screenshots that demonstrate the problem so we can understand and reproduce it on your website.
Also, in oder to assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,
Hung PD