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Some bugs have been appeared

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  • #458421

    catchyplatform
    Participant

    Dear Team,

    Suddenly some bugs has been happened
    1- Blank white header when I try to navigate to certain category then I make back to return to the main shopping page
    2-The mobile navigation bar sometimes disappeared and look like white boxes
    3-When I try to click on one item in the shop, it sometimes takes me to the top of shopping page in mobile
    4-Wishlist and compare buttons sometimes disappear as per attached screenshot

    Note : to check the store, please navigate to https://catchyplatform.com/shop

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    #458425

    catchyplatform
    Participant

    Thank you team I have already deactivated some plugins and the bugs have been successfully fixed

    #458538

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

Viewing 3 posts - 1 through 3 (of 3 total)