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Some Issues

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • April 25, 2021 at 7:08 pm #286473

    kaffebaum
    Participant

    Hi basically I have two problems.

    1. Quick view option is not working
    2. Vertical thumbnails are too small there is a problem. Horizontal option is working well

    Please check the attachments

    Thanks,

    Attachments:
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    April 26, 2021 at 8:14 am #286631

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I saw the screenshots you attached.

    Please deactivate all the third party plugins, clear the cache and check back. If the problem continues then leave the plugins deactivated and tell me then we will troubleshoot with default plugins.

    Regards.
    Xtemos Studios

    April 26, 2021 at 8:53 am #286656

    kaffebaum
    Participant

    Hello Aizaz, yes I have deactivated and the problem continues…

    Thanks,

    April 26, 2021 at 12:32 pm #286782

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry but the login details you provided are not working.

    Please provide me with the correct admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    April 26, 2021 at 12:50 pm #286795

    kaffebaum
    Participant

    Hello Aizaz, please find on private content

    April 27, 2021 at 6:41 am #287039

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been resolved. Please Clear cache and check back.

    Screenshot for Clarification: https://ibb.co/g3fmKLz

    Regards.
    Xtemos Studios

    April 27, 2021 at 10:10 am #287136

    kaffebaum
    Participant

    Hello,

    This is same. My issue not about comparison. I guess there was a misunderstanding.

    1. Quick view option is not working
    2. Vertical thumbnails are too small there is a problem.

    April 27, 2021 at 12:23 pm #287180

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry for the Misunderstanding please update the theme and recommended plugins to the latest versions then check back.

    If the problem continues then take and complete backup of the website and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    April 27, 2021 at 3:12 pm #287283

    kaffebaum
    Participant

    Hello Aizaz,

    It was everything already updated. I took complete backup. You can do your magic now.

    Thanks,

    April 28, 2021 at 9:04 am #287530

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issues have been resolved. Please clear cache and check back.

    Best Regards

    April 28, 2021 at 7:11 pm #287722

    kaffebaum
    Participant

    Hello,

    Thank you so much Aizaz!

    Best Regards

    April 29, 2021 at 5:16 am #287791

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome 🙂

    If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day 🙂

    Topic Closed.
    Best Regards.

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