some pages don't work

Hi.
Some pages gives 403 error. Like main page for electronics and cars. But base theme main page works fine.
Also some pages like “video” and “buttons with popup” don’t work for any base.
Can you plesase check the error log?

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

Best Regards

I followed the installation guide and didn’t install any not related plugin. I didn’t use child theme this time. But it is still same.

Hello,

Please make the full backup of your site and check the issue with a default theme.

Best Regards

I made a backup and I tried storefront theme. 403 pages open with it. When I turn back to Woodmart they give 403 forbidden error again.

Hello,

Please provide FTP access to the private area. Also, switch on the mod_security on the server.

Best Regards

Mod security is already on, uses comodo free rule set.

Hello,

Sorry for my mistake, please switch off the security mode on the server.

Best Regards

I switched off modsecurity. I can access the mentioned pages when it’s off.

Hello,

Security mode blocks the pages and we do not find the reason why. Please switch on the security mode. We shall check again.

Best Regads

Security mode is on. I disabled the rule id: 214450 and it’s looking fine. 214940, 232920, 210492 also mentioned in the error_log however I can’t see any effect by disabling only these rules. So they on right now and only 214450 is off.

Is it safe and is there anything else to check?

Hello,

Please set the same settings as they were so that we could check what causes the problem.

Best Regards

I set it same as before.

Hello,

There is a blocking setting. Please disable it or add this Ip 176.98.70.114

Best Regards

Couldn’t find the blocking setting. I don’t know where exactly to add the IP. I will go with disabling 214450 rule for now.

Hello,

Please contact the host support they would help you.

Best Regards

Just to add some feedback, second time that I buy woodmart and have the same issue, error 403 (same server/ plesk obsidian / latest version).

Did some troubleshooting at the servers logs, it seems like it’s mod security that causes the problem.

Solution, check mod-security logs, see what’s causing it and add firewall rule exception.

In my case the security ID you must set as exception is [id “214940”]

The error was”
[client 79.129.162.104] ModSecurity: Warning. Operator GE matched 4 at TX:outgoing_points. [file "/etc/apache2/modsecurity.d/rules/comodo_free/20_Outgoing_FiltersEnd.conf"] [line "38"] [id "214940"] [rev "2"] [msg "COMODO WAF: Outbound Points Exceeded| Total Points: 4|mydomain.gr|F|2"] [severity "CRITICAL"] [tag "CWAF"] [tag "FiltersEnd"] [hostname "mydomain.gr"] [uri "/error_docs/forbidden.html"] [unique_id "X8oyf8sqIP8FMeyjojU9JwAAAIo"], referer: https://mydomain.gr/wp-admin/options-reading.php

Hope this helps for future reference.

Hello,

Thank you for sharing your experience. If you have any questions please feel free to contact us.

Best Regards

[Author]

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