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some problem

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #316134

    ming2014
    Participant

    My test site has English, Chinese, German, and now there is an error.
    The product category that opened the English interface did not display the picture:
    https://prnt.sc/1r29nxv
    Or sometimes it shows this:
    https://prnt.sc/1r2ba73
    But the picture is indeed stored on the server:
    https://prnt.sc/1r2bc99

    When the mouse is placed on the product, it does not show “add to cart”
    https://prnt.sc/1r29trp
    Normally it should be this:
    https://prnt.sc/1r29vqv

    #316270

    Hello,

    I saw the screenshots you attached.

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    #316350

    ming2014
    Participant

    HI
    This problem occurs when viewing the website as a guest.

    When the mouse is placed on the product, it does not show “add to cart”
    https://prnt.sc/1r29trp
    Normally it should be this:
    https://prnt.sc/1r29vqv

    #316460

    Hello,

    Please make the full backup of your site and update the theme.

    1. Deactivate all the plugin

    2. Update the theme and all the related plugins,

    3. check the issue

    4. Update other plugins, you have 28 out-to-dated) plugins but do not activate.

    5. You need to activate the plugins one by one checking which one causes the problem.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)