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Some product images no longer loading

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  • #581408

    nickpostma
    Participant

    I think since a few days (maybe since the latest update) some product images are still showing fine, whilst others are no longer showing. This completely breaks the experience for users.
    Home page: all load except for Most popular urns
    Shop page: almost none are loading

    Nothing has changed on our end, and inspecting the source code, the image url only seems to contain the image path, not the actual img itself anymore.
    Clicking on a product does still show the image though, so the image is there.

    Ps another minor issue we’re seeing is that under Theme Settings -> Performance -> Preloader it is set to off.
    Yet we still very very briefly see this animation on opening the page, can that be turned off?

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    #581493

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

    Best Regards.

    #581531

    nickpostma
    Participant

    I’ve deactivated all of them, but the images just won’t show.
    Could you please have a look?

    #581572

    nickpostma
    Participant

    Ok, did some more analysis. It seems that since the latest Woodmart update, setting Custom image size for the Archive Products widget no longer shows images. Changing it to one of the other sizes does.

    This does seem to be a bug since the last update, hopefully this can be fixed in a future update.

    #581686

    Hello,

    Now I have checked your site. The images are showing fine on your site.
    See Screenshot for clarification:
    https://ibb.co/YXpqWxD

    Best Regards.

Viewing 5 posts - 1 through 5 (of 5 total)