Some Shipping Methods aren't translated in the secondary language

I have a store in two languages, Greek and English. Greek is the default one.

Navigate to the English shop page, select a product and add it to the cart. Then go to the Cart and Checkout pages. Notice that some shipping methods like “Fee” or “Free Delivery” aren’t translated in English.

These work as soon as you switch the language (from English to Greek) and then go back to the English one.

Am I missing something or this is a bug?

Hello,

I have visited your website and the shipping methods on the cart and checkout page are completely translated.

Screenshot for Clarification: https://gyazo.com/ce185a78ff89d3ccff81af3cafaf654f

Regards.
Xtemos Studios.

Yes, I know that the strings have been translated.

Did you repeat the process I described above?

Just go and shop something directly in the English version (don’t switch between the two languages). You’ll see that some strings related to shipping like “fee” or “free delivery” haven’t been translated. They’re still in Greek.

Hello,

I have followed the process you mentioned and the text is working fine.

Screenshot for Clarification: https://gyazo.com/4249f5f2434fa7eed9bce35d77fb4915

If you are trying to ask anything else then provide a video explaining the issue to check it myself and help you out accordingly.

Regards.
Xtemos Studios.

Ok, I’ll do it.

Hello,

Sorry but the video you provided is not working.

Screenshot for Clarification: https://gyazo.com/b27b6d12fe95bcd089d071f52321569f

Best Regards

Ok.

Hello,

Please go to WPML >> String Translation >> Click the scroll to the bottom of the page and click the Translate texts in the admin screens link. https://cdn.wpml.org/wp-content/uploads/2021/03/translate-texts-in-admin-screens.png

This will take you to a searchable list of admin strings. Find the Words that you want to translate and then select those words and add them to the string Translation then you will go to the WPML >> String Translation >> then find and translate them into other languages.

Best Regards.

Hello,

I’ve already translated these strings. Please see again my video. I’m talking about a specific case. When you’re in the English version and add something in the cart, the Free/Free Delivery strings aren’t translated. These work as soon as you change the language. I replicate exactly this thing in the video.

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

Hello again,

I migrate the website and still this issue exists. I tried from different devices and browsers.

If you check the admin, you’ll notice all these strings have been translated.

Please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront. And send us a screenshot so we can see if it is caused by our theme or not.

Yes, it works with Storefront, so I think is a bug on theme.

I have just checked both our theme and default theme and it works correctly on your staging website
https://gyazo.com/8ad59447a666765204c15f5727c25326
https://gyazo.com/288ecb081bc2cdc0549d64f94518fad7

Please check it better on the live site. There doesn’t work and all strings have been translated.

Also, just as a note as soon as I activate Storefront (what I did yesterday on the live site) I lose the price and categories sidebars on product archive pages and I have to reinsert them. This happens as well in the staging, but this isn’t important for me at the moment.

We need to be able to see the problem on your staging website if you don’t allow us to switch between themes on your live website. This problem can’t be caused by our theme and that is why we have to verify that it works with the default theme first.

No, it’s fine to do it on the live site and I’ll fix any issues.

Just tested this on your live website and don’t see the problem now. https://gyazo.com/ab6a2029c87315e65bd162f1aa13539c
Steps I performed:

1. Opened the shop page in the Incognito Chrome tab

2. Add a product to the cart

3. Went to cart and switched to the English version using the dropdown in the topbar.

No, the scenario I’m talking about is a bit different.

1. Open the shop page in the English language or navigate directly to an English product

2. Add a product to the cart

3. Go to the cart

There some strings don’t receive the translation.

Yes, now we see it and it happens only when our custom AJAX add to cart is turned on. Please, send us your FTP access so we can check what is wrong.

Sure, thanks.

Have you changed anything in Settings? Now it doesn’t work at all even with the default theme. Please, check the screenshot https://gyazo.com/f113da3183e383abd654dff29c8b2e2c

No, I didn’t change anything

Could you please check with the default theme now?

I see that isn’t working, but did you change anything in the files?

This is strange and was working.

Strings have also been translated https://prnt.sc/1u6vec8

We haven’t changed anything since we just started checking this and noticed that it doesn’t work at all. We recommend you consult with WPML support for help on this matter.

Sorry but this doesn’t help me at all. This was working before aprat from the AJAX bug.

Yes, but it doesn’t work with other themes as well. It means that it is not caused by WoodMart. You can ask WPML support for help since it is related to the plugin.

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