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Some stuff

Viewing 26 posts - 1 through 26 (of 26 total)
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  • #63482

    bestmarketing
    Participant

    Hi I have a couple of questions. First of all – great theme 🙂
    1. I can’t login with Facebook , I think that I made everything from your tutorial , but it is giving an error
    2. When you are in the shop page and choose for example 2 filters – the menu become with three secitons 1. Clear all 2. Filter1 3. Filter2 , but if you choose to remove just one of the filters for example only filter1 – it is not removing it – nothing happens
    3. On products grid it is not working the option to show products with summary
    Thganks in advance

    #63511

    Hello,

    Thank you very much for choosing our theme and contacting us.

    Please provide your site admin access so that we could check the settings.

    Best Regards

    #63528

    bestmarketing
    Participant

    In the private content are the details

    #63569

    Hello,

    As for Facebook please provide the screens from Facebook so that we could see the settings.

    Regarding rest two points, please provide your FTP access.

    Best Regards

    #63730

    bestmarketing
    Participant

    Greeting,
    Like an attached file , I am sendig to you facebook screen.
    Thanks,
    Alex

    Attachments:
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    #63734

    bestmarketing
    Participant

    One more facebook screen

    Attachments:
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    #63754

    Hello,

    You have inserted the url not correctly https://prnt.sc/jwrr4s the link format should like this: ‘http://YOURSITE.COM/my-account/facebook/int_callback’

    Also please provide the file route to WordPress we cannot find.

    Best Regards

    #63820

    bestmarketing
    Participant

    I can’t understand what do mean by file route to WordPress we cannot find.
    I gave you everything – WordPress login details and FTP login details . ????
    About facebook , it is still not working , I made the changes that you provide me. – Like an attached file

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    #63841

    Hello,

    When we enter the FTP we see this http://prntscr.com/jx2oix none of these folders contain WP installation.

    This is just an example how WP installation looks like http://prntscr.com/jx2p96

    Please provide us with valid FTP and file rout.

    Please read the instructions for configuration and make sure you have filled all the fields out in with the proper information.

    Best Regards

    #63868

    bestmarketing
    Participant

    Please go to web folder ?!? – Web
    Also about Facebook as you can see I have done everything correct, but it is still don’t working.

    #63870

    bestmarketing
    Participant

    Facebook error , when I am logged in my account :
    URL is blocked: This redirect fails because the redirected “URI” is not in the white list in the application’s “Client OAuth” settings. Make sure Customer and Web OAuth Login are included and add all your application domains as valid OAuth Redirect URIs.
    Facebook error , when I am trying to make a profil , in browser guest mode:
    Not Logged In: You are not logged in. Please login and try again.

    #63886

    Artem Temos
    Keymaster

    Please, add us to the Facebook administrators list so we can check the APP settings

    #63914

    bestmarketing
    Participant

    Done, you are add like an administrator.
    Regards,
    Alex

    #63943

    Hello,

    We have configured the facebook account.

    Please go to web folder ?!? – Web

    As you said we went to web folder and we see this: http://prntscr.com/jxav50

    Please provide the correct file route so that we could help to solve other issues.

    Best Regards

    #64034

    bestmarketing
    Participant

    Ok, thank you for the facebook login. Really thankful.

    About the web folder , I really don’t know why you don’t see the wp folder.
    I am attaching you a screenshot from filezilla when I logged in with the details I gave to you.
    I will speak with the hosting company.
    Thanks,
    Alex

    Attachments:
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    #64038

    Hello,

    We see web folder, however, we do not see the WP installation there. Please check the credentials you have provided, rights and rout. We have provided the screen above of what we see when we open web folder

    Best Regards

    #66259

    bestmarketing
    Participant

    Hi thank you for your time. I was gave you a wrong FTP access .
    This are the topics, that we discuss before:
    2. When you are in the shop page and choose for example 2 filters – the menu become with three secitons 1. Clear all 2. Filter1 3. Filter2 , but if you choose to remove just one of the filters for example only filter1 – it is not removing it – nothing happens
    3. On products grid it is not working the option to show products with summary
    Thanks in advance.
    Here is the correct one:

    #66289

    Artem Temos
    Keymaster

    Hello,

    2. This widget is based on WooCommerce functionality. Could you please try to switch to default WordPress theme and add “WooCommerce active filters” widget to the sidebar to check how it works?

    3. We don’t see any problems with your products on the shop page https://gyazo.com/77344c127a485cb0e2d1f7d951e1671a
    Could you please explain what is wrong there?

    Thank you

    #66992

    bestmarketing
    Participant

    Hello,

    2. This widget is based on WooCommerce functionality. Could you please try to switch to default WordPress theme and add “WooCommerce active filters” widget to the sidebar to check how it works?

    No it is not working again ? where could be the problem?
    Thanks in advance.

    #66998

    Artem Temos
    Keymaster

    Hello,

    Try to disable all plugins that are not related to our theme and check how it works without them.

    Regards

    #67006

    bestmarketing
    Participant

    Hi again. On this demo site, that we used in the beggining of developing out new site – private content , as you can see I activated Tweenty something theme. All other plugins are deactivated , except yours. The problem still excists. So I think that the problem is somewhere from your side. Please check it up and send me more info.
    Regards

    #67007

    Artem Temos
    Keymaster

    Hi,

    Could you please disable our theme’s plugins as well and check again?

    #67015

    bestmarketing
    Participant

    Hi , I just tried and made all of the plugins except Woocommerce disabled. You were right – it is the same. – it is not working
    Hmmmm , I really can’t understnad why it doesn’t work. Any suggestions?

    #67016

    Artem Temos
    Keymaster

    Hi,

    Maybe there is some problem with your attribute terms slug names, try to create some test attributes with terms in Latin without any symbols and numbers.

    Regards

    #67045

    bestmarketing
    Participant

    You are right it was from the f*cking slugs. When I change them to latin with cyrilic title there is no problem , but at the moment they are with cyrilic slugs and this is causing the problem.
    Thank you very much for your help.
    Cheers,
    Alex 🙂

    #67055

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out 🙂

    Regards

Viewing 26 posts - 1 through 26 (of 26 total)