SOS – Major problem with prices shown

Hello,
As you can see I’m a loyal woodmart customer, since it’s an amazing theme with so many functionalities and I almost never had any troubles with.
Though, right now I’m facing a major problem. I use this website as a b2b website and I hide the prices forn non logged in customers. It came to my understanding for some specific products the price is visible with just a simple google search. This doesn’t happen for every product, just for a few.
I had a customer come to me furious that people could see the prices.

Please, can you help?

Hello,

We just searched for this product on Google but didn’t see the price. Here is a screenshot https://gyazo.com/11f01b0497212157d5a367447922c370
Could you please clarify how we can reproduce this?

Kind Regards

Hello,

Please check again and also check the rest of the products I’ve sent you. I temporarily removed the price from this specific product to see how fast it will take google to change the price. Now I can see the price again,

Still don’t see the prices in Google search results https://gyazo.com/c4368255949f894ff9d9fe2b83a4ae38

I don’t know why you can’t see the prices. I’m sending you a fresh screenshot with the exact same product clearly showing the price.I checked with the client and they also still see the prices.
I laso checked with different browsers (from both desktop and mobile) and InPrivate mode but everytime I still get results with prices.

Attachments:

You must be logged in to view attached files.

It looks like you see some cached results. We opened this page source code, and there is no price in the code. You can open and try to find 57.50

Oh, I see. How can I remove this cached version though? It’s not just my device, but other people can see it.
I really appreciate your help and your immediate response!

We can’t say exactly since it is more related to Google then to your website. And I still can’t see the price while searching these products.

I understand, but google somehow manages to get the price from the website, right? Otherwise I wouldn’t be able to see them. Are you sure there is nothing you can suggest to help me? I can still see the prices…

Do you have, by any chance, have any directions to delete the cached version from google?

I can’t say exactly since the prices are not visible for me.
We recommend referring to Google documentation for help on this matter.

Hello again,

I’m sending you a screenshot of the source code from a specific product (you can see the product in the private area) .
I have highlighted that the price IS visible.
I hope this helps!

Attachments:

You must be logged in to view attached files.

It seems to be added by some of the installed plugins. Could you please turn off all the plugins that are not related to our theme temporarily so we can check?

I’m sending you administration credentials so you will be able to deactivate them for the least amount of time.

Please deactivate them all by yourself so we don’t break anything on your website.

ok, I deactevated all the plugins.
You can log in. Please let me know as soon as you’re done to activate them.

Now there is no price as you shown on your screenshot. Please test from your end.

Thank you very much for your help.
Can you please explain to me what was the problem? Also, Is it safe to re-activate all the plugins?

As we mentioned, this price seems to be added by some of the installed plugins. You can activate them one by one to figure out which one cause this problem.

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