Specific Single Page Layout not opening in Elementor – Error 500

Hi, I have an problem on my live website running on woodmart theme, a specific single page product layout doesn’t open in elementor it gives an error 500 aand on clicking edit it gives a critical error with website notice, other layout and things work fine but this one doesn’t open, it is very important as it the main layout of my products, please help immediately

Hi shreyanschandak,

I really appreciate your patience.

Admin credentials are incorrect, please check again.

Meanwhile, 500 Internal Server Error indicates that there is a fatal error in the PHP script or on the server side. You can enable debug mode in WordPress to view the error, as outlined in the WordPress Codex (https://codex.wordpress.org/Debugging_in_WordPress).

If it will not show any errors, I recommend that you contact your hosting provider and request a server error log to determine the cause of the issue. Would you mind if I need to deactivate extra plugins for testing? Please confirm me back.

Please note that it is important to take a complete backup of your site before proceeding.

Regards,

Updated Admin credentials provided.

I understand what you’re saying and tried to debug the problem myself but could’nt which is why we’ve renewed our support license just to get this issue solved as it is very critical to our website.

Please have a look into the issue, I have tried to work within the hosting environment to check for any limiting factors with memory and all or even the php version but nothing seems to work, please help.

Hi shreyanschandak,

First of all, take my apologies for delay in answering.

Please update WoodMart theme and update WoodMart Core plugin https://prnt.sc/qxGIlwV4_1_G

You can refer to our documentation https://xtemos.com/docs-topic/update-the-theme/

Then, deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

If the problem still occurs, please provide me with temporary FTP account, I will enable debug and check log file for more details.

I kindly recommend that you take a complete backup of your site before proceeding.

Regards,

[shreyanschandak]

I tried updating the theme and the core plugin but it did not solve my issue, rather it caused some design issues because of the theme update like the gallery slider on woocommerce product breaks[major issue]

Also tried, deactivating all non essential plugins, leaving just woocommerce, elementor and woodmart core activated the problem still persists but a slightly different error shows – https://prnt.sc/hBqQJoWzwPFk
Here are the errors thrown as per debug – https://prnt.sc/IK1UCbMUZa4O

I am unable to solve the issue and would request you to please look into this, have provided access to my hosting and I have created a staging website(details in private) for you so please have a look and please help e out, it been really long since I’m trying to solve this and ask help here, please understand it is very critical for my company so your help would be appreciated.

• This reply was modified 1 year, 2 months ago by shreyanschandak.

Hi shreyanschandak,

Sorry for the inconveniences you are experiencing.

Now staging site works fine on my end.

I can create new Product with Elementor https://prnt.sc/wqEbhDpqp2p8. I also can work with existing Product layouts as well https://prnt.sc/ykRi2vAaElkc

Please double check on both staging and live site and let me know how it goes.

Regards,

Hello Hung,

As specified in the private content on my first message, I am having issues with two specific exisiting layouts, namely Mattress Product Layout(not the one which says NEW) & Pillow Product Layout. The issue still persists, those two layouts show an error 500, rest other layouts work fine.

The layout you checked already worked, please look into the Mattress Product Layout & Pillow Product Layout no the new one, please.

Awaiting your reply!

Also the screenshot you sent is from the main installation at getrest.in, I would request you to not make changes there as it is a live website, rather work on staging.getrest.in with the same credentials please

Changing the php version from 8.2 to 7.4 fixes the problem but it is not a solution as there is some innate problem causing this, please solve the issue, I hope I have cut your chase here and identified where the problem lies, awaiting your reply and a solution.

Hi shreyanschandak,

These screenshots captured on staging site, I also pointed “Now staging site works fine on my end.”

I passed this topic to developer, I will update you once receive their replies.

Thanks for your patience.

Regards,

Hi shreyanschandak,

Please add below PHP code to functions.php file in Child theme.

add_action( 'the_content', function () {
		if ( class_exists( 'Elementor\Plugin' ) && Elementor\Plugin::$instance->editor->is_edit_mode() ) {
			remove_filter( 'the_content', 'convert_smilies', 20 );
		}
	} );

Regards,

[shreyanschandak]

Unfortunately adding this does not fix the problem, I think lowering the php version does it for me now and I am fine with it, thank you Hung for your help & supoort!

• This reply was modified 1 year, 2 months ago by shreyanschandak.

Hi shreyanschandak,

Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

[Author]

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