Split: Abandonded cart sends email at same time as “order processing email”

Hello,

I have the same problem 🙁
There should be a script that prevents abandoned cart emails from being sent after the customer completes a purchase. Moreover, the status of abandoned carts does not change.

Thanks,

Best regards,
Vincenzo

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Hello,

Please send us your admin and FTP access so we can check what is wrong.

Kind Regards

ok, You find it in “Extra information” (private)

Thanks

Please send your admin access as well.

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