Split: Shopping Cart Sidebar is empty

Hello XTemos Team,
I am having the same issue with the blank cart. I have been trying to apply all the solutions posted here, with no success. Can anyone in the XTEMOS team address this directly if I provide the login details?

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

Thank you in advance.

Thanks,
I have purchased the Woodmart theme.
The cart sidebar always appears blank despite the fact I might have items added to the cart
It does appear to work and pop up showing the items in the cart whenever I add a new item to the cart, but that is the only time it would work.
I have provided the login details in private.
Thanks,

Attachments:

You must be logged in to view attached files.

We just visited your website and see that it works correctly for us. Could you please clarify how can we reproduce the issue? https://gyazo.com/6753b7fa7ed52250addc65ed471df789

The site works just fine whenever you are using it as a visitor, that is, without logging in.
The problem occurs whenever you are logged in. Not only the sidecart is blank, but the website becomes much slower as well.
Please log in as a user. Details via private.
Thanks,

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Hello,
Thanks so much for looking into this. I have disabled all the plugins with the exception of the ones you indicated.
The login details will be sent in private.
Thanks,

We tested it again and now it works well even if we are logged in. Here is a screenshot https://gyazo.com/8d79a04bdee8ce7d9719993f11a86248

Hi!,
Thanks for testing it again. I assume you have tested it with the rest of the plugins disabled (with the exception of the ones required for the theme)?. If so, do you have an idea of which plugin might be generating the conflict?.
Thanks,

You can enable all plugins one by one to identify which of the plugins causes this problem.

Kind Regards

Thanks XTEMOS team,
I will try this solution to see where´s the problem.
Thanks so much for the speedy support.
Thanks,

You are always welcome.

[Author]

Posts