Split: Split: Side login form redirects to my-account login form

[goncalogamaap]

I am having the exact same problem! User login via sidebar throws me into the myaccount login page but if I refresh the page im logged in.

Did you find any solution? If im getting this aswell I think it maybe is a theme related issue.

• This topic was modified 3 weeks, 5 days ago by goncalogamaap.
• This topic was modified 3 weeks, 5 days ago by Artem Temos.

Hello,

Thank you so much for purchasing our WoodMart theme and for reaching out to our support center.

Please disable any plugins not directly related to our theme and ensure that you have only the necessary plugins active for WoodMart to function properly: WoodMart core, WooCommerce, and Elementor/WPBakery Page Builder.

If the issue persists, kindly provide us with your WordPress admin access details in the Private content field. This will allow us to log in to your dashboard and investigate the issue further.

Thank you in advance for your cooperation.

Regards

It is not convenient for me atm to disable any plugins… I have not installed any plugin recently before this happening.

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

My hosting is not letting me create a staging site because of space, I am seeing a lot of people complaining about this issue so the problem is not related to a plugin or something, can you please get to me if you manage to solve the problem on their websites?

I managed to get a staging environment so that you can figure out whats happening.
Sent you on private.

I gave you the wrong credentials, here go the new ones in private:

Hello,

Thank you. Please keep all plugins that are not related to our theme temporarily turned off and test how it works. We will test from our end while plugins are turned off as well.

Kind Regards

Hello, I disabled every plugin, the issue continues, I am not the only one getting this issue and its urgent.
Thanks.

Could you please send us your FTP access so we can troubleshoot this?

I can’t provide the FTP data due to the client policy, this is being a common issue from what I have been seing so I would aprecciate any info about it…

Maybe you can create a staging website to which you can provide us with access? We can’t reproduce this issue on your end at the moment.

We are having the same problem as well and have another ticket open. You have access to our staging site through that ticket

I have literally sent you a staging environment on the replies above…

There they go again.

Yes, we have admin access but as I mentioned, we need FTP to troubleshoot this issue further.

I can’t have a staging environment with FTP Access, only access to the live website, can you manage to find the issue there without compromising anything?

Hello,

In this case, give me access to the live website and the FTP access to the live site and we will carefully check the issue.

Also, I suggest you make a backup.

Thank you for your time.

Kind Regards

[goncalogamaap]

Hello, I am sending you access to the FTP in the private area.

• This reply was modified 1 week, 5 days ago by goncalogamaap.

Also some of my checkboxes started to show like this without a reason, If you can take a look please. https://prnt.sc/g2HJ7MLk7r6e

I cant edit the FTP detail area, Im sending you the access here with Host and port

Hello,

Please accept our apologies for the delay.

We have checked your main site and see that there is no problem here https://monosnap.com/file/HHWejFshvNJnSwRm8nFbtHBwMKB4VN , could you check this problem again from your side?

I await your response.

Kind Regards

Hello, the issue persists and it just happened to me right now on this xtemos.com website aswell, so, the problem is obviously on your side, please take a look at whats happening.

Thanks

Hello,

We will forward your request to our developers, and they will check this issue on our side. However, we were able to observe the problem on your website, and as we can see, it appears to be related to page or POST request caching: https://monosnap.com/file/xTp1fxwHSNBNO9PWZMSqfpStDQ4Zju . Because of this, the login functionality is not working correctly for the user.

In this case, we kindly ask you to contact your server support team so they can investigate why POST requests are being cached or help you configure the server to ensure that pages involving POST requests — specifically /my-tisanium/ — are not cached by the server, proxy, or CDN.

Kind Regards

I spoke with my hosting provider, and after running all the necessary tests, they confirmed that the login issue only occurs on Chrome and Edge, while it works as expected on Firefox — I’ve just tested it myself.

This seems to be an issue on your end, especially since other users are reporting the same problem. It also happens on the xtemos.com website, so I hope you can investigate what’s causing this theme feature to fail on certain browsers.

This is a critical functionality for my website right now, and it needs to be working properly. I’ll be waiting for updates.

[goncalogamaap]

As you can see on the attached video, the problem is 100% on your side as it happens on your own website that uses the theme.

I’ll be waiting for updates.

• This reply was modified 1 week, 1 day ago by goncalogamaap.
• This reply was modified 1 week, 1 day ago by goncalogamaap.

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Hello, I still haven’t received a response regarding this. Could you please check what’s going on? My website launch is at risk because of this.

Hello,

You can fix it by applying patch # 662417. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

[goncalogamaap]

The previous fix worked—thank you! However, there’s now a new issue that wasn’t happening before.

When the cart is empty from the start, everything works correctly. But if I add items to the cart and then remove them using the side cart (off-canvas cart), the cart doesn’t refresh properly. The side cart remains stuck with no update, and the cart icon in the header doesn’t reflect the change either.

Could you please take a look at this?

Thanks in advance!

• This reply was modified 5 days, 12 hours ago by goncalogamaap.

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As I can see, you have a separate topic for this. So let’s continue the conversation there.

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