Home Forums WoodMart support forum Split: The import could not be completed due to a low timeout limit on the server.

Split: The import could not be completed due to a low timeout limit on the server.

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #570896

    cuonggym148
    Participant

    Hello, I have same problem with that notice: “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.”

    Import is alway stop at 30%

    #570961

    Artem Temos
    Keymaster

    Hello,

    We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function
    https://gyazo.com/463d9a4eab5e8a2422a43731f2bf87a6
    https://gyazo.com/699ae94273eb43365291572554fbfab6

    Kind Regards

    #570967

    cuonggym148
    Participant

    Hi,
    The Hosting Support (Hostinger) said:
    “The host will not increase
    It’s already designed like that, it’s because of the service”

    So, how can I use Woodmart Theme?
    Is it possible to import each individual page (home page, shop page, product page…)?

    #571045

    Artem Temos
    Keymaster

    If you can’t increase the timeout at least temporarily, then you will not be able to import the dummy content, unfortunately. You can try to use a different hosting provider or ask a refund for the theme.

    #571576

    ali.dukuly
    Participant

    I had my timeout increased first to the suggested “300” and still failed to load then i tried “500” and still facing same issue.

    #571631

    Artem Temos
    Keymaster

    Hello @ali.dukuly

    As I can see, you have a separate topic with the issue. Please continue the conversation there so we can help you.

    Kind Regards

    #574972

    cuonggym148
    Participant

    By going around (asking a friend to set up a new WordPress site on another host), reinstalling Woodmart, installing prebuild, I imported each page I wanted.

    Open Elementor, Export each page and then Import the JSON file manually.

    If it weren’t for another host, I wouldn’t have been able to use Woodmart.

    Hopefully you will have a solution for this Prebuild import problem (eg allowing separate import of each page, import of separate theme settings of each Prebuild Website template).

    My Hosting support said it was because the theme and files were too heavy.
    I also see many people having the same problem as me on the support forum.

    #574995

    Artem Temos
    Keymaster

    Hello,

    To fix the issue try to edit the file wp-content/plugins/woodmart-core/importer/class-wp-import.php and add the following code after the line $url = str_replace( 'http:', 'https:', $url ); as shown on the screenshot https://gyazo.com/5346a3735046082f80b6651c8452a7a6

    if ( strpos( $url, 'wp-content/uploads/' ) && strpos( $url, '/dummy.xtemos.com/' ) ) {
        $url = str_replace( 'https://dummy.xtemos.com/', 'https://woodmart-dummy.b-cdn.net/', $url );
    }

    After doing this, go to WoodMart -> Dummy content, remove previously imported dummy content, and import it from scratch. Let me know if it helps.

    Kind Regards

    #575633

    cuonggym148
    Participant

    Hello, I tried again with my test site,
    After adding the code, the Import process is 100% complete.

    But the imported content is incomplete and the website looks bad.
    Please check it.

    Attachments:
    You must be logged in to view attached files.
    #575651

    Artem Temos
    Keymaster

    Hello,

    You need to enable Elementor containers before importing our dummy content. You can enable this in Elementor -> Settings -> Features https://gyazo.com/978409216e7ba8e656ed812160359821

    Kind Regards

    #575773

    cuonggym148
    Participant

    I activated the Flexbox Container, then deleted the old Dummy Content and re-imported the Prebuilt site from scratch.
    But the content is still not fully imported.

    Please check again.
    (I sent the login information in the previous reply)

    #575813

    Artem Temos
    Keymaster

    We have imported the dummy content on your website. Please check how it works now.

    #576196

    cuonggym148
    Participant

    Thank you,
    Did you do any more actions?

    I tried re-importing another Prebuild site and it completed 🙂
    (although sometimes I have to do it twice to get it right).

    #576593

    Artem Temos
    Keymaster

    Hello,

    We just removed the previously imported content and imported it from scratch. It should work correctly now.

    Kind Regards

Viewing 14 posts - 1 through 14 (of 14 total)