Split: WoodMart Elementor not working

[web-1556]

Bonjour,

Je rencontre actuellement un problème sur mon site utilisant le thème Woodmart. Depuis un certain temps, l’éditeur Elementor ne fonctionne pas correctement.

Site : https://wecover.ca/

• This topic was modified 1 week, 6 days ago by web-1556.
• This topic was modified 1 week, 6 days ago by web-1556.
• This topic was modified 1 week, 5 days ago by Artem Temos.

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Hello,

Thank you so much for contacting our support center.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

Bonjour,

En effet, j’ai activé le thème TwentyTwenty et l’éditeur Elementor fonctionne correctement. Donc, le problème semble être lié au thème Woodmart. (voir image)

Merci de prendre les mesures nécessaires s’il vous plaît.

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Could you please disable all plugins that are not related to our theme temporarily so we can check?

J’ai désactivé tous les plugins sauf Elementor PRO, et je constate toujours le même problème.

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As we can see, they are still activated. Please keep them turned off, including the Elementor PRO so we can check this too.

Oui, je les ai désactivés et réactivés dès que j’ai constaté le même problème. Étant donné que le site est en ligne, je ne peux pas les laisser désactivés indéfiniment.

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

Bonjour,

je vais désactivé tous les plugins sur le site de prod ,

Merci de faire le nécessaire SVP

Could you please send us your FTP access as well?

voila :

As we can see, it doesn’t work with the default them too https://monosnap.com/file/OrVbpah7jWzJZI2hkHETiDSzbI9OY2
To reproduce you need to do the following:

1. Create a page.

2. Add some Elementor widgets.

3. Save the page.

4. Try to edit this page.

non , j’ai désactiver le plugin wocomerce est toutes est fonctionel

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Here is a video demonstration of the issue on the default theme https://monosnap.com/file/zsM5GFUHFkgt4ZxfNmJbyIiGMBI2L6

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