SSL Certificate issue

Hi there,

When I am on mobile and I click through the link on my Facebook ad it shows up the error saying I have a secure certificate issue with dummy.xtemos.com. My customers have made me aware of it, that it was happening to them. I have no issues going on to my site using desktop (https://snapshades.us).

The facebook link directs to:
https://snapshades.us/?fbclid=IwAR2gVsasKNPtrGQc7mZOu_Jh11S7hYDYYoIt7de_q_SF0K0NQgx1mIPhgaU

Attachments:

You must be logged in to view attached files.

Hello,

Thank you very much for choosing our theme and for contacting us.

You need to delete the image on the background in the rows, for example, https://gyazo.com/d4bf3cc9eafa00507b291c1d0e131745

You can find more information and instruction here: https://xtemos.com/docs/woodmart/faq-guides/https-security-ssl-issue/

Best Regards

I have just contacted Facebook support and their response

“Thank you. So far, we’ve confirmed that this is an issue with how the SSL is setup. The technicality should be supported directly by your Web developers or domain provider. The URL may not be served properly on mobile phones which has different system base.

You can share this tool with your developers : https://developers.facebook.com/tools/debug/

The URL is being redirected to the unsecured version (http) before going to back to the original URL.”

Is your solution still valid?

As previously mentioned, my website only has issues for mobile. I have no broken padlock or information symbol on my website for mobile or desktop. The error only occurs when customers go through Facebook ads to my website(from their app)

I’ve attached an image from the Facebook debugging tool. The error is as follows:

Missing Properties
The following required properties are missing: fb:app_id

Can you please advise?

Attachments:

You must be logged in to view attached files.

I was able to sold the App ID issue (non-issue).

But I can’t seem to solve the redirect issue.

Attachments:

You must be logged in to view attached files.

Hello,

Redirections do not relate to our theme, our theme does not generate or provide redirections.

Best Regards

[Author]

Posts