You haven’t already tried to do this and broke my website from Shaw doesn’t work out there, can you please see why the update breaks my site? And address my problem?
Yes, we can do this for you. Please, please, disable all plugins that are not related to our theme temporarily and switch to the parent theme. We will update the theme for you.
I can’t update the THEME it breaks my website why don’t you read what I write.?
Can’t update my site We did it yesterday and it breaks the site!!!!!!!
you need to fix it from the FTP
If I let you enter my website, you will break it because something is wrong there. Do you want the details of my FTP?
In this case, we will not be able to update the theme since it may conflict with the changes in the child theme or installed plugins. You need to disable them temporarily and enable after the update.
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
Do it in your THEME, it’s not good on my site, I want you to enter the site and fix what is needed there.
I ask that you take care of the problem on my site that your THEME causes then again.
Go to the site, do what you need to do and we’ll be done with it already
As we said, we need to you temporarily disable plugins and child themes (if you did some custom coding there). Otherwise, we will not be able to update the theme.
OK, please, at least disable plugins and send us your admin access. We will try to switch to the parent theme. If your website will not work, we will check what is wrong with the theme.
It worked correctly after updating the theme. But now we see some errors caused by installed plugins. Seems like you activated some plugins that break your website
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