Styling issue

I have an issue where styling of checkboxes on my form can’t be edited. I checked with the form plugin developer and got this feedback: This is a theme issue and this is impossible to solved from within the plugin. The theme is injecting extra lines of code (tags ) into the forms which is totally unexpectable by WordPress best practice standards. So, you will need to reach out to the theme author or think about using another theme as any theme that injects code into your page and other into any plugin output is a security risk.

I put the site onto staging, https://stagingsite.net.za/klay/get-a-quote, but the site the license is registered on is https://klay.co.za.

I have tested also by switching to another theme and then everything works perfectly.

In addition, I have added an image for a menu item under the main nav called enquiry cart, but no image is showing.

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Hello,

Which login page should I use? Because the defaults like wp-admin and wp-login are not working – https://take.ms/WwXi7

Also, clarify what exactly is wrong with the checkboxes, another bg color, shadow and color of the checkmark https://take.ms/Ro1i5 ?

Thank you for your time.

Kind Regards

Hi Luke

As you can see from your screenshot attached, only one checkbox is showing and not all 4 per section, the rest below it is not showing. See attached screenshot for clarity. This is a multistep form, please go to step 2 to see this here https://stagingsite.net.za/klay/get-a-quote/

I have added the logins in the private section.

apologies here is the screenshot.

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Hello,

The login link that you sent – https://take.ms/HKJNu, please clarify how to log in.

Thank you in advance.

Kind Regards

see in private section below and attached screen capture.

Hello,

It works now, thank you. Please clarify how to show that quote form – https://take.ms/eSKrJ, and confirm the permission for checking it on the default theme.

Thank you for your time.

Kind Regards

see in private

Hi Luke

Were you saying you were able to access the site or were you saying you fixed the checkbox issue. It is not resolved when I just opened the page.

If it is fixed can you tell me how you fixed it?

Thank you

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Hello,

I didn’t say that it was fixed. Please confirm the permission to check how the form works on the default theme Storefront theme.

I await your response.

Kind Regards

Thank you for confirming, simple loss in translation. Yes you may go ahead and switch to the default theme.

Hello,

I have checked it on the default theme and that form works badly there too, here is a video – https://take.ms/1t2sE

Let me know if I misunderstood something but as you can see in the video, the behavior is the same in our theme and in the default theme.

It’s possible that some plugins affects it, but to be sure, may I disable 3rd party plugins on your side for testing?

Kind Regards

That is weird, could have been a plugin update then perhaps. You may do whatever you need, appreciate it, This is a statging site, so you can play around all you want.

Thanks a mil.

Seems like it is the yoast seo plugin causing the conflict. I disabled and the live site and the checkboxes work, but when I enable it does not. Is the theme compatible with yoast or should I get another SEO plugin? Thank you

Hello,

The theme is compatible with the Yoast Seo, but there is another thing that this SEO plugin doesn’t work with the forms that come from 3rd party plugins and the same issue persists on the default theme so it is possible that the nex-forms are not compatible with the Yoast Seo.

I suggest you contact with the plugin’s developers and ask them to investigate it.

Kind Regards

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