Home Forums WoodMart support forum Styling messed up when entering from facebook mobile

Styling messed up when entering from facebook mobile

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #500627

    scott-7032
    Participant

    Hi,

    If i post a link to my site through my facebook page on mobile, the styling gets messed up when the site is shown through facebooks iframe type thing. I will attach a few example images. You can see its mainly things like buttons losing there padding and the pre header.

    I will be doing a lot of facebook marketing so its a bit of a problem for me. Any way to fix it please ?

    Thanks,

    Scott.

    Attachments:
    You must be logged in to view attached files.
    #500661

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #501147

    scott-7032
    Participant

    Thankyou. I will paste the info below. The only other plugins are a caching plugin and a seo plugin. Feel free to disable them when you look but it is a live site so dont want to leave then disabled.

    Another thing ive noticed is that the footer isnt showing on product pages. If you could have a look at that it would be most appreciated.

    Thankyou. Scott.

    #501149

    Artem Temos
    Keymaster

    Please, keep all plugins that are not related to our theme temporarily turned off and see if it works.

    Kind Regards

    #501152

    scott-7032
    Participant

    Ok thanks. Just tried that and still the same unfortunately.

    #501168

    Artem Temos
    Keymaster

    Please, disable all these plugins temporarily so we can test this.

    Kind Regards

    #501169

    scott-7032
    Participant

    Ok all deactivated, thanks.

    #501206

    Artem Temos
    Keymaster

    We just tested this using a few different mobile devices and it works well. Here is a screenshot https://gyazo.com/d1b7c58ae62d0e06869b39c904a838b7

    #501217

    scott-7032
    Participant

    Yes it works fine on mobiles. The issue is when going through facebook, facebook adds an iframe type thing which messes the layout up.

    #501220

    scott-7032
    Participant

    and the footer isnt showing up on product pages, any idea how to fix that please ?

    #501233

    scott-7032
    Participant

    Also if i add a link to one of my products on my facebook page, when users click the link through that link on a mobile they cant select a swatch, meaning they cant buy the product. So its a major problem.

    its like facebook have there own browser when clicking links on a mobile through there facebook app.

    Thanks.

    • This reply was modified 7 months, 2 weeks ago by scott-7032.
    • This reply was modified 7 months, 2 weeks ago by scott-7032.
    #501237

    Artem Temos
    Keymaster

    Yes, we tested it via Facebook browser on mobile devices.

    #501240

    scott-7032
    Participant

    Weird as when i try on andriod all the styles are messed up and swatches are unclickable. Tried deleting the app cache aswell.

    #501356

    Artem Temos
    Keymaster

    Try to test how it works on a few different devices to see if it is a device-specific issue.

Viewing 14 posts - 1 through 14 (of 14 total)