subcategories are disappeared

Hi,

All subcategories have disappeared from my page.
In woocommerse has many subcategories and it worked perfectly. has some updates in woodmart and now i recognize all subcategories are not shown in categories.
example: https://lufiparty.hu/szuletesnap/ has 7 subcategories and it worked…
what happened? Why should I renew support if the issue is on your side??
Thanks
BR
G.

Hello,

Thank you for reaching out. In order to assist you better, could you please explain how we can reproduce this issue? Also, where exactly can we see the missing subcategories on your website? If possible, kindly provide admin access so we can investigate further and resolve the problem.

Best regards

In shops, the archives page does not show subcategories.
It looks like the page on top subcategories (picture with 90px round custom, without product number)
same style as the front page.
Thanks
BR
G.

Attachments:

You must be logged in to view attached files.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

Hi,

I tested twenty twenty also dosen’t show sub catagories.

hi, i made it back up to the old version. this is a right look it like. attached picture for it
If i update woodmart widget and subcategories disappear.
If i update woocommerce same result….
how can update plugins?
Thanks

Attachments:

You must be logged in to view attached files.

Hello,

Please update the theme first and test how it works. If it works correctly, then update the WooCommerce plugin. You need to understand if the issue is caused by the theme or WooCommerce plugin update.

Kind Regards

Hi,

I updated now just theme, child theme, woodmart core same issue…..
I add pictures before and after result.

Attachments:

You must be logged in to view attached files.

Could you please clarify what version you had before the update? Also, send us your FTP access. We will install both versions and compare the result on your website.

Hi,

Admin that i send you can login, i have WP file manager (like FTP)
now running Woodmart 7.5.2.
Thanks
G.

We have removed unnecessary conditions from the layout and updated the theme to the latest version. Please test how it works now.

https://gyazo.com/9f0e1a2e2c0381056b71443c8a654e94

hi,

thanks look it working.
What was the problem? i made something wrong?
G.

Hello,

We fixed a problem regarding layout conditions in our latest version. You probably had the wrong conditions imported from our dummy content, and that is why the layout wasn’t applied correctly.

Kind Regards

Hi,

Again have same issue, than before… I had woocommerse update yesterday.
Please recheck site.
http://www.lufiParty.hu

Attachments:

You must be logged in to view attached files.

Hello,

We just checked your website and see that all the subcategories are displayed correctly on your website now https://gyazo.com/963c6cfc739b2ce181ef35a4efa7e743

Kind Regards

Hi,

Yes, i found a problem last night. Nitropack plugin purge cache fix the problem. Thanks

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

[Author]

Posts