Support Request: Frequently bought together

Hey admins,

I am currently facing a issue with my online shop in which when trying to make a purchase on my product page, When you click on frequently bought together items and add to basket, it loads forever and doesn’t add until I refresh the page.

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

Hey, Sent you login on private message. The deactivation of all plugins made no difference.

Could you check and advise?

Sorry, but we can’t enter your dashboard using this account.

It is a staged website for you to make changes, If I give you live access there is a small chance we could ruin our live side therefore we provided a staged side

Yes, but we can’t enter your staging website dashboard, either.

Attached in private message is the username and password

Sorry but we still can’t enter the dashboard.

Can you please provide the reason so I can look into it?

Here is a screenshot of the error we get https://gyazo.com/37c4ecef8cffb0a42ac3d9b79ea6a784

The username and password I sent you its to login to the WordPress backend in this instance put /admin at the end of the link and simply login via the admin panel.

If you face any other issues please don’t hesitate to get in touch but we need it sorted as soon as possible the issue.

We still get the same error when trying to log in with the provided username and password.

Kind Regards

THIS IS THE LOGIN ATTACHED

[patrick.fischer]

I HAVE ATTACHED FULL INSTRUCTIONS

step1) go to https://baz9jg3-staging.myrdbx.io/wp-admin/
step2) Use the login provided to access admin panel! if that doesn’t work I have sent you a backup login
step 3) Login

• This reply was modified 2 months ago by patrick.fischer.

You can fix it by applying patch # 598358. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

[Author]

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