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Support Request: Frequently bought together
- This topic has 14 replies, 2 voices, and was last updated 1 month, 2 weeks ago by Artem Temos.
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September 16, 2024 at 10:07 am #597625
patrick.fischerParticipantHey admins,
I am currently facing a issue with my online shop in which when trying to make a purchase on my product page, When you click on frequently bought together items and add to basket, it loads forever and doesn’t add until I refresh the page.
September 16, 2024 at 10:48 am #597643
Artem TemosKeymasterHello,
Thank you so much for purchasing our theme and contacting our support center.
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page BuilderThank you in advance.
September 16, 2024 at 2:20 pm #597711
patrick.fischerParticipantHey, Sent you login on private message. The deactivation of all plugins made no difference.
Could you check and advise?
September 16, 2024 at 4:33 pm #597752
Artem TemosKeymasterSorry, but we can’t enter your dashboard using this account.
September 17, 2024 at 8:38 am #597854
patrick.fischerParticipantIt is a staged website for you to make changes, If I give you live access there is a small chance we could ruin our live side therefore we provided a staged side
September 17, 2024 at 1:59 pm #597968
Artem TemosKeymasterYes, but we can’t enter your staging website dashboard, either.
September 17, 2024 at 2:36 pm #597978
patrick.fischerParticipantAttached in private message is the username and password
September 17, 2024 at 4:23 pm #598010
Artem TemosKeymasterSorry but we still can’t enter the dashboard.
September 18, 2024 at 11:07 am #598222
patrick.fischerParticipantCan you please provide the reason so I can look into it?
September 18, 2024 at 12:25 pm #598255
Artem TemosKeymasterHere is a screenshot of the error we get https://gyazo.com/37c4ecef8cffb0a42ac3d9b79ea6a784
September 18, 2024 at 12:34 pm #598256
patrick.fischerParticipantThe username and password I sent you its to login to the WordPress backend in this instance put /admin at the end of the link and simply login via the admin panel.
If you face any other issues please don’t hesitate to get in touch but we need it sorted as soon as possible the issue.
September 18, 2024 at 3:03 pm #598308
Artem TemosKeymasterWe still get the same error when trying to log in with the provided username and password.
Kind Regards
September 18, 2024 at 3:10 pm #598311
patrick.fischerParticipantTHIS IS THE LOGIN ATTACHED
September 18, 2024 at 3:17 pm #598316
patrick.fischerParticipantI HAVE ATTACHED FULL INSTRUCTIONS
step1) go to https://baz9jg3-staging.myrdbx.io/wp-admin/
step2) Use the login provided to access admin panel! if that doesn’t work I have sent you a backup login
step 3) Login- This reply was modified 1 month, 2 weeks ago by patrick.fischer.
September 18, 2024 at 5:43 pm #598361
Artem TemosKeymasterYou can fix it by applying patch #
598358
. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.Kind Regards
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