Home Forums WoodMart support forum Support Request: Frequently bought together

Support Request: Frequently bought together

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #597625

    patrick.fischer
    Participant

    Hey admins,

    I am currently facing a issue with my online shop in which when trying to make a purchase on my product page, When you click on frequently bought together items and add to basket, it loads forever and doesn’t add until I refresh the page.

    #597643

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #597711

    patrick.fischer
    Participant

    Hey, Sent you login on private message. The deactivation of all plugins made no difference.

    Could you check and advise?

    #597752

    Artem Temos
    Keymaster

    Sorry, but we can’t enter your dashboard using this account.

    #597854

    patrick.fischer
    Participant

    It is a staged website for you to make changes, If I give you live access there is a small chance we could ruin our live side therefore we provided a staged side

    #597968

    Artem Temos
    Keymaster

    Yes, but we can’t enter your staging website dashboard, either.

    #597978

    patrick.fischer
    Participant

    Attached in private message is the username and password

    #598010

    Artem Temos
    Keymaster

    Sorry but we still can’t enter the dashboard.

    #598222

    patrick.fischer
    Participant

    Can you please provide the reason so I can look into it?

    #598255

    Artem Temos
    Keymaster

    Here is a screenshot of the error we get https://gyazo.com/37c4ecef8cffb0a42ac3d9b79ea6a784

    #598256

    patrick.fischer
    Participant

    The username and password I sent you its to login to the WordPress backend in this instance put /admin at the end of the link and simply login via the admin panel.

    If you face any other issues please don’t hesitate to get in touch but we need it sorted as soon as possible the issue.

    #598308

    Artem Temos
    Keymaster

    We still get the same error when trying to log in with the provided username and password.

    Kind Regards

    #598311

    patrick.fischer
    Participant

    THIS IS THE LOGIN ATTACHED

    #598316

    patrick.fischer
    Participant

    I HAVE ATTACHED FULL INSTRUCTIONS

    step1) go to https://baz9jg3-staging.myrdbx.io/wp-admin/
    step2) Use the login provided to access admin panel! if that doesn’t work I have sent you a backup login
    step 3) Login

    #598361

    Artem Temos
    Keymaster

    You can fix it by applying patch # 598358. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

    Kind Regards

Tagged: 

Viewing 15 posts - 1 through 15 (of 15 total)