Support Request: Multiple Issues with Cart Popup, Elementor, and Dokan Integrati

I am currently facing multiple issues on my website related to the Woodmart theme, Elementor, and Dokan plugin. I would appreciate your assistance in resolving them as soon as possible.
1. Cart Popup Issue
The cart popup is not loading correctly. The Elementor cart popup is not working within the Woodmart theme popup. I have already tried disabling the popup option in Elementor, but it did not resolve the issue.
2. Dokan Plugin Conflict
When I enable the Dokan plugin, I am unable to edit the Elementor product page showing the There has been a critical error on this website.. Additionally, the “Add to Cart” button changes to “Read More” instead of functioning properly.
3. Shop Page Filter Popup
I have enabled the filter popup on the shop page, but it is not working as expected.
4. Customization Requirement
I need a customization for the product filters:

Users should be able to select multiple filter values.
An “Apply” and “Reset” button should be available.
Only after clicking “Apply,” the filtered product results should load on the right side.
Please look into these issues and provide a solution at the earliest. Let me know if you need any additional details from my side.
Thank you for your support.

Attachments:

You must be logged in to view attached files.

Hello,

1. It seems like you have enabled Elementor’s cart widget that replaces our theme’s widget and its style. You can disable it in Dashboard -> Elementor -> Settings -> Integrations https://gyazo.com/c740c3031eb1238ff47e5b747a0c6941

2. 3. Could you please disable all plugins that are not related to our theme and provide us with your admin access so we can check it?

4. Sorry, but additional code customizations are out of our theme support scope.

Thank you in advance

Hi Support Team,

I’m currently using your theme with a child theme setup and I have a few questions regarding customization and template overrides.

1. Filter Issue
I’m facing an issue where the product filter is not displaying correctly. Could you please guide me to the exact template file responsible for the filter so I can debug or customize it?
Mini Cart Customization
I want to add a image inside the mini cart.
Can I copy the mini cart file from the parent theme into my child theme and modify it there?
Will the child theme file override the parent theme file automatically?
Using Parent Theme Files in Child Theme
Is it okay to:
Copy parent theme template files into the child theme
Edit those files inside the child theme
Use this same method for other sections like checkout, billing, etc.?
Theme Updates & Safety
If I customize files in the child theme, will my changes remain safe after updating the parent theme?
Do I need to manually update overridden files if the parent theme updates them?
I just want to confirm the best and safest workflow for customizing the theme using a child theme without breaking anything during updates.
2.We are using the TranslatePress – Multilingual plugin on our website:
https://wordpress.org/plugins/translatepress-multilingual/

After completing the setup, we noticed that when switching to the Arabic language, the text on the homepage and product pages is not being translated. These pages are built using Elementor.

Even after updating the translation settings within the Elementor editor, the changes are not reflecting on the frontend.
We have attached a screenshot for your reference.
If please suggest us if TranslatePress – Multilingual plugin not worked can we use WPML Plugin ?

Attachments:

You must be logged in to view attached files.

[jayachitra.g]

I’m currently working with Elementor and would like to customize the styling for the following areas:

Product result count
Cart page typography
Checkout page colors

Could you please guide me on how to implement custom styles for these sections?

• This reply was modified 3 months, 1 week ago by jayachitra.g.

Hi,

Thanks for the detailed report. Let’s handle each point:

1) Cart popup
– Please disable Elementor’s Mini Cart integration so WoodMart’s mini cart can render correctly:
Dashboard > Elementor > Settings > Integrations > turn off the Mini Cart/Cart template integration.
– Also check:
– WooCommerce > Settings > Products > enable “AJAX add to cart buttons on archives”.
– WoodMart > Header Builder > Cart element > set position to Hidden Sidebar.
– Theme Settings > Shop > Shopping cart widget > set the action after add to cart as needed.

2) Dokan + Elementor conflict and Add to Cart turns to Read More
– We need to run a conflict test. Please disable all third-party plugins not related to our theme and keep only: WooCommerce, WoodMart Core, Elementor, and Dokan. Then try editing the product page again.
– If the issue persists, please provide temporary wp-admin access in a private reply and confirm we have permission to disable plugins for testing.

3) Shop page filter popup
– This requires checking your layout, widgets, and popup settings. Please disable all non-theme-related plugins and provide temporary wp-admin access so we can review your shop layout and filter configuration.

4) Customization request (multi-select filters with Apply/Reset and delayed load)
– Custom development is outside our support scope. Sorry we can’t assist with this customization.

About your follow-up:

A) Filter template and child theme overrides
– A child theme is the correct place for customizations. You can copy template files into the child theme and they will override parent theme files.
– Customizations in the child theme remain after parent theme updates, but if a parent template changes in a future update, you may need to update your overridden file accordingly.
– Note: custom code and template edits are not covered by support.

B) Mini cart customization
– You can override templates via the child theme. Place your modified template in the child theme using the same folder structure. Changes will persist after updates, but you may need to maintain them if the original template changes in future versions.

C) TranslatePress not translating Elementor content; considering WPML
– Please temporarily deactivate TranslatePress to isolate the issue and recheck the homepage and product pages. If the issue resolves, it’s a conflict on the translation side and we’ll need to review settings or the plugin behavior.
– If the issue persists after deactivating all non-required plugins, please share temporary wp-admin access and exact steps to reproduce.

D) Styling guidance (product result count, cart typography, checkout colors)
– Set global fonts and sizes in Theme Settings > Typography.
– For cart and checkout, use Layouts:
– Dashboard > Layouts > Cart
– Dashboard > Layouts > Checkout
Create or edit the layouts with your builder and adjust styles there.

To proceed, please:
– Disable all non-theme-related plugins as noted.
– Clear all caches (site, server, CDN, and browser).
– Send temporary wp-admin access in a private reply.
– Share direct URLs and exact steps to reproduce each issue (cart popup, Elementor edit with Dokan active, shop filter popup), and any relevant screenshots.

We’ll check everything once we have access.

I’m currently facing a few issues while working on my WooCommerce website using the Woomart theme.

When I activate the site visibility to Live, I am unable to edit the layout in Woomartusing elementor. Whenever I try to edit, it throws an error.
When I switch the site to Coming Soon mode, other layouts become editable using Elementor. However, I am still unable to edit the cart layout, which seems to remain restricted.

I am also implementing some custom functionality for the cart:

I am calculating the cart total dynamically based on API values, along with additional charges .
For this, I tried modifying the cart total template file in the child theme.

I would like clarification on best practices:

Is overriding the cart template file in the child theme safe for future updates?
Or should I strictly use WooCommerce hooks for calculating and modifying cart totals?
Which approach do you recommend to ensure compatibility with future theme/plugin updates?

let me know how to resolve the layout editing issues and the recommended approach for implementing cart customizations.

Hi Jayachitra,

Thanks for the update. Let’s address both parts and then we’ll need admin access to check the remaining conflicts directly.

1) Can’t edit Layouts with Elementor (works in Coming Soon, not Live) and Cart layout feels restricted
– Enable Elementor for Layouts post type:
Dashboard > Elementor > Settings > Post Types > check Layouts, then Save.
– Ensure Elementor Containers are enabled (required for our predefined layouts and many layout structures):
Dashboard > Elementor > Settings > Features > set Container to Active, then Save.
– Edit the Cart layout from:
Dashboard > Layouts > Cart > Edit with Elementor.
Note: there is only one Cart layout on the site; no conditions apply for Cart/Checkout.
– Make sure your Cart page uses the classic shortcode so the Layout applies on the front end:
Edit the Cart page and replace any Gutenberg Cart/Empty Cart blocks with the shortcode:
[woocommerce_cart]
This ensures the WoodMart Cart layout you edit in Layouts is actually used on the live page.
– If you still get an error while editing when the site is Live, it’s likely a plugin conflict or a caching layer. We’ll run a quick conflict test once we have access.

2) Best practice for dynamic cart totals (API-based charges)
– You can copy templates to the child theme; they will override the parent and persist through updates. However, if the original template changes in future WooCommerce or theme updates, you will need to maintain your overridden file accordingly.
– For changing totals logic, we strongly recommend using WooCommerce hooks/filters instead of editing cart template files. This approach is more update-safe and avoids breaking layout or compatibility.
– Custom code development isn’t covered by theme support, but the direction is: implement totals/fees via hooks and keep visual/template overrides to a minimum.

To proceed quickly, please provide:
– Temporary wp-admin access in a private reply (URL, username, password).
– Confirmation we may temporarily disable non-theme-related plugins for testing.
– Direct URLs to:
– Cart page
– The Layouts you’re trying to edit
– Steps to reproduce the editing error you see in Live mode and a screenshot if possible.
– Let us know which Coming Soon/Maintenance plugin is in use.

Also, please clear all caches (site/server/CDN/browser) after any change so we can see the latest state.

Once we have access, we’ll check the Layouts configuration, verify Elementor settings for Layouts/Containers, ensure the Cart page source is the shortcode, and identify any conflicts blocking the editor.

Kind Regards

[Author]

Posts