Swatches not being showed on the shop page.

The swatches are not showed on the shop page as an image, it does show the first time but when u remove the image, the image stays in the single product swatch but on the shop page it doesn’t show. I’ll provide screenshots. Need help.

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Hi ahmad.huda11,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

Sure, I put it.

so?

Hi ahmad.huda11,

Thanks for details.

I see you changed the how does attributes display. Please let me know if you need further helps.

Regards,

bro you didn’t do anything, I showed you my problem yet u didn’t reply with anything useful. Please if you want to reply just reply with a solution.

If you go to products —> attributes —> Color —-> Confiqure colors, u will see the first color cheer and the second one called Cocnut Flakes, press view on each of them, you will see that cheer color is white and the Cocnut Flakes Color has an image but if u press on edit you will see that there is no image as i provided in the pictures above.

Please again, reply with a solution or let someone else professional speak with me. Thanks

Hi ahmad.huda11,

Thanks for details.

I checked your site, Cheer attribute has image and it is showing in Product page while Coconut Flakes does not have image. https://ibb.co/99K8TxZq Please re-add and double check.

I also kindly request you to clear cache, purge cache of CDN and check again.

Regards,

I purged CDN still nothing, check cocnut flakes, the color shows on the” single product page ” but there is a different image on the shop page. The product is called Huda Beauty #FauxFilter Matte, go check it from single page and from the shop page u will notice swatches have 2 different pictures.

Note: I cleared cache, Purged CDN from Hostinger, still nothing.

Hi ahmad.huda11,

I’ve passed this topic to one of our developers for more details, and I will let you know once get an answer.

Thanks for your patience.

Regards,

ok waiting.

Hi ahmad.huda11,

Please check now and let me know if it works.

Regards,

Hello,

No, it did not work. Look closely for the cocnut flakes colour and see.

Hi ahmad.huda11,

Please re-save the product and the problem disappeared.

Regards,

No, this doesn’t work.

Go enter my website i made a new product and attribute called ” test ” go check that on shop page the picture is different than the single product page. go check it out and test.

Please do not reply to me anymore unless u solve my issue.

Hi ahmad.huda11,

Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you?

Best Regards,

Sure, will do.

here u go.

This is my problem. Look carefully and fix it for me please.

Hello, here is a video.

Hi ahmad.huda11,

As I told you earlier, this is all due to caching of swatches configuration data. This is done to optimize the loading of the site. But if you don’t like it, you can disable it for the period of site development using the following code in functions.php of child theme.

add_filter('woodmart_swatches_cache', '__return_false');

Regards,

umm, i am not satisified, but close the topic regardless i’ll find a way.

Hi ahmad.huda11,

Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

thanks, close the topic please <3

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