Tax Calculation Discrepancies in Woodmart Theme on WooCommerce Website
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Hello,
I have an issue with taxes. There are discrepancies in tax calculation depending on the browser used. In the “Brave” browser, tax is already included in the price, and the total amount is correct. However, in the Safari browser, the wrong price is displayed without the 8.1% tax, and it is also not calculated in the shopping cart.
This problem started occurring since I started using the Woodmart theme. In WooCommerce, the product prices are accurate, and the settings should be correct because everything worked fine with the previous theme.
Thank you in advance for your assistance.
Best regards,
Neo
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Hi kontakt-4135,
Thanks for reaching to us and appreciate your patience.
Tax can’t be calculated based on browsers. Could you, please, record video of problems and share to me? I can understand your problem better.
Then please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.
Regards,
The prices no longer appear to vary depending on the browser used. When I am logged in, I see the regular prices, including taxes. However, when accessing it without logging in, all prices are displayed without taxes. The settings should be correct, as shown in the video.
Thank you in advance.
The video upload is not working for some reason. I believe you might also encounter this issue when logged in; otherwise, I will attempt to share the video through a cloud service again.
Hi kontakt-4135,
Admin credential is incorrect, please check again.
https://prnt.sc/GT4OmGx6sl1I
Regards,
.
