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Tax not showing correct

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  • #529141

    sakistav
    Participant

    Hi, we have a problem at our eshop, the prices with and without tax is the same. We insert prices without tax and at Woocommerce settings – Tax we have the settings like screenshot5. The strange thing is when we login as admin the system show us the prices correct (screenshot6) but as visitor show us same prices(!) (screenshot7)
    We already update everything at eshop and we already try to disable all plugins except woocommerce to check if something conflict but the problem continues!

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    #529274

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will check and give you a possible solution.

    Best Regards.

    #529282

    sakistav
    Participant

    We already done it like I told you at previous message and the problem persists!thanks

    #529355

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    If the issue with our theme, Please confirm the permission for plugins deactivation, and switch to the parent/default theme. You would better make the full backup of your site.

    Best Regards.

    #529391

    sakistav
    Participant

    We have only your theme installed . We are ok if you want to check it. Already send you login details

    #529535

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Best Regards.

    #529540

    sakistav
    Participant

    I change with storefront and the and the problem persists

    #529578

    Hello,

    You have checked with the default theme and the issue remains; it means it is not our theme issue. Please contact WooCommerce support in this regard they will guide you better, Because taxes are Woocommerce functionality and the WoodMart theme doesn’t influence that.

    Best Regards.

    #529588

    sakistav
    Participant

    Okkk thanks for your answer.

    #529733

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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