Technicul Support

Hello Serg,

Thank you for the response. Before I share the admin credentials, I would like to know if we can get on a quick call or a remote desktop session (like AnyDesk/Zoom). It would be much easier for me to explain the exact technical issue over a call.

Please let me know if phone or voice support is available.

Best regards, Shivpal Singh

Hi there,

Thanks for reaching out. We don’t provide phone, Zoom, AnyDesk, or other remote desktop/voice support. All assistance is handled here on the forum.

Please describe the issue in detail, and if it’s easier, record a short screen video (e.g., Loom or similar) and share the link so we can see the exact problem. We’ll review it promptly and guide you further.

Kind regards,
XTemos Studio

Hi Serg,

Thank you for the update.

The main issue I am facing is with the WoodMart Core plugin. It is not loading/activating at all. Whenever I try to load or activate it, the screen gets stuck or throws an error, because of which my website’s core functionalities are not working.

I have recorded a short screen video showing exactly what happens when I try to load the plugin. Please check it here:

Hello,

Could you please temporarily disable all plugins that are not related to our theme (including caching, optimization, and third-party WooCommerce extensions)? This will help us check if any of them are causing the issue.

After that, kindly share your WordPress admin access using the Private content field so we can investigate it directly.

We will review your setup and get back to you shortly.

Best regards

Hi Serg,

Thank you for the update.

The main issue I am facing is with the WoodMart Core plugin. It is not loading/activating at all. Whenever I try to load or activate it, the screen gets stuck or throws an error, because of which my website’s core functionalities are not working.

I have recorded a short screen video showing exactly what happens when I try to load the plugin. Please check it here:

I am also sharing my WP Admin credentials in the Private Content box below. Kindly check why the WoodMart Core plugin is failing to load and help me fix this at the earliest.

Hello,

As I can see, the plugin is currently active and works as expected. Could you please clarify where we can see the problem?

Kind Regards

Hi Serg,

Thank you for checking.

On my end, I am still facing the issue. It might be a caching issue or specific to my browser.

I have already recorded a video showing exactly where and how the problem occurs on my screen. Please check the video link below to see the exact issue:

Video Link: https://drive.google.com/file/d/17L-UA-CN0JZ-EKCtzq0oUC5nHdDNOuYk/view?usp=drive_link

Please let me know if you can see the issue in the video and guide me on how to fix it.

Best regards,
Shivpal Singh

Sir, did you try editing the page using the admin ID and password I provided? Please check this: when the WoodMart Core plugin is deactivated, the WPBakery plugin loads, but when it is active, the plugin does not load.

Hello,

As we can see, you have turned on all other plugins that may affect the issue. Please disable them temporarily so I can test one more time. Also, please send me the ID of the page you are testing on.

Thank you in advance.

Hi Serg,

Thank you for the update.

I have temporarily deactivated all other plugins again except the essential ones as requested, so you can test it properly.

The ID of the page I am testing on is: 850
Page Name: Home Mega-electronics

Please test it now and let me know what the issue is.

Best regards,
Shivpal Singh

Hi there,
Thanks for the update and for sharing the page ID.

Please add the following line to your site’s .htaccess file (located in your WordPress root directory):

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

After saving the file, try editing page ID 850 with WPBakery while WoodMart Core is active and let us know the result.

Kind regards,
XTemos Studio

Hi Serg,

I have successfully added the requested code to my site’s .htaccess file.

I have also recorded a new video showing the current status on my end. Please check it here:
Video Link: https://drive.google.com/file/d/1WE6oaVMe9NDzgElQMUgVOwl6X_SK_1AL/view

Could you please test editing page ID 850 with WPBakery now from your end and let me know the result?

Best regards,
[Aapka Naam]

Hello,

Could you please share your FTP access (in the Private content field) so we can troubleshoot this directly and provide a solution?

Best regards,
XTemos Studio

Hi Serg,

My client has granted me delegate access to their GoDaddy hosting account, so I do not have the direct username and password for the hosting panel.

However, I am creating a dedicated FTP account for you from my dashboard and sharing the credentials in the Private Content box below.

Thank you for your understanding.

Best regards,
Shivpal Singh

OK, please share the access so we can check why the issue is still not fixed.

Hi Serg,
As requested, I have created a dedicated FTP account for you. Here are the access credentials:
Private Content Field:

Please use these details to check the files and let me know once the issue is resolved.

Best regards,
Shivpal Singh

Hi Serg,
As requested, I have created a dedicated FTP account password
Best regards,
Shivpal Singh

Did you check?

As we can see, it works as expected now. Please test from your end and let us know https://gyazo.com/1f57b9f6015cec952725e1557eb3ecb0

The update has started.

Please let me know what caused the problem, so that if it happens again later, I can handle it.

Probably, the code you added fixed the problem. We didn’t make any adjustments on your website.

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