template not found

how to add this template ?

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Hello,

You need hover and click https://gyazo.com/83bf29872b88b690eaa887e473f3c783 It works.

Best Regards

I just found it,
but when I try to add any of your templates it constantly load non-stop.

Please check in my admin

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Hello,

I have created 1 a testing page and added the template https://gyazo.com/6db2b05219c2f7114166ac6a82d8fc24

It took 2-3 seconds

Best Regards

I tried again. I cleared the cache, I checked both Chrome & Firefox.
Same problem, constantly loading.

Check the video
I tried everything even disactivating all external plugins
https://showmore.com/fr/u/u3kqyhz

Hello,

What page and what place do you want to insert the template? Provide URL I will try to do.

Best Regards

Well, I am actually trying to add the “advanced footer” in my website. So it should be added into an HTML Block to link it in the woodmart admin.

Are you able to reproduce the problem on your side?
Because it’s really blocking me in my work

Hello,

There is HTML test and I have added the advanced footer template, please check

Best Regards

It’s helping me in the meantime but it’s not solving my problem…
I can’t work! Please investigate what’s going wrong, I showed you that I’ve disactivated all external plugins and still I can’t add templates.
I need to work on it, I need a solution

Hello,

I am confused I can hardly help if I do not catch the problem. As I told you I add easily a template to page/html block. Perhaps try another browser or device. It works well.

Here is the screen for you to see that it takes a second or two to do https://gyazo.com/b655a4939563d7f723b77b309164ff00

Best Regards

Dear,

I have tried on my second laptop and the behavior is the same! Another laptop, another browser, cache cleared, external plugins disactivated. Check this video https://1drv.ms/v/s!Aj48WXZxkZ6IisYOoXzTiO1DiPXSGw

Just INVESTIGATE ! If you are not able to find a solution, then escalate it to your developers! It is not the first time that you’re just rejecting my tickets which are clearly showing bugs in your theme, and you are not testing properly.

Accept the idea that users can have bugs, and it’s not because you can’t replicated after trying just 1 time that you should simply stop testing further and not care.

People are blocked from this kind of bugs. In my case, I just CANNOT WORK! I can’t work like this at all/ I can’t add any of the woodmaart template. Now I need a clear and definitive solution for this please

Thanks for your understanding…!

Hi,

Please, create a new page and write us a list of templates you need. We will import all of them for you and you will be able to use them on other pages.
We checked the issue on 4 PC and 2 notebooks, on both Windows and Mac OS, using all browsers including Chrome, Opera, Safari, FireFox, IE and Edge. We really don’t know why it doesn’t work for you.

Kind Regards

Hi,

I have found a workaround. From now on, I will use the backend View for adding the templates and there it works. I find this a little waste of time, because I’ll have to always switch between frontend and backend.

So from my side, you can close the point but it doesn’t mean that the problem disappeared. There is a bug somewhere when adding woodmaart templates that makes the page loading non-stop.

Thanks anyway

Hello,

We shall check and work on it. It will be fixed in our updates.

Best Regard

[Author]

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