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thankyou page empty
- This topic has 11 replies, 2 voices, and was last updated 2 hours, 23 minutes ago by
Luke Nielsen.
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March 29, 2025 at 2:24 pm #650098
ameerdanishpirachaParticipantHi , i was using previously hello elementor , now after activating woodmart , thankyou page is redirecting to the thankyou page i have created and it shows empty , i cant edit this page , if i delete this page , frontend thankyou url shows page not found
its redirecting to this page which i previously created
kindly help its urgent
i have given you website url
March 29, 2025 at 2:27 pm #650099
ameerdanishpirachaParticipantIts really urgent please
March 31, 2025 at 10:32 am #650329
Luke NielsenKeymasterHello,
Please give the full access to the admin panel, because the current one is limited.
Also, describe step by step on how to reflect the issue and clarify how I can check the Thank you page without making payment.
Kind Regards
April 2, 2025 at 8:49 am #651006
ameerdanishpirachaParticipanthi , i have created a staging site for you , credentials below.
you can turn on cod payment method and checkout.
April 2, 2025 at 8:51 am #651008
ameerdanishpirachaParticipanton live site , i used this redirection for time being , i have remove this code from staging.
add_action(‘template_redirect’, ‘redirect_old_thankyou_to_checkout’);
function redirect_old_thankyou_to_checkout() {
// Check if we’re on the old thank you URL pattern
if (preg_match(‘/thankyou\/order-received\/(\d+)/’, $_SERVER[‘REQUEST_URI’], $matches)) {
$order_id = $matches[1];
$order_key = isset($_GET[‘key’]) ? $_GET[‘key’] : ”;if ($order_id && $order_key) {
// Build the correct WooCommerce thank you URL
$new_url = wc_get_checkout_url() . ‘order-received/’ . $order_id . ‘/?key=’ . $order_key;
wp_redirect($new_url, 301);
exit;
}
}
}April 2, 2025 at 12:32 pm #651083
Luke NielsenKeymasterHello,
It seems that access is limited – https://prnt.sc/JyvISHQnMf2I , could you please give full access to the admin panel?
Thank you in advance.
Kind Regards
April 2, 2025 at 12:34 pm #651085
ameerdanishpirachaParticipantdone
April 2, 2025 at 3:05 pm #651150
Luke NielsenKeymasterHello,
By default, the Thank you page comes from WooCommerce. In your case, you have created your custom Thank you page and it’s not working with our Layouts, so navigate to Layouts -> Checkout page -> turn off layouts related to checkout – https://prnt.sc/2F7DoAL0giTB then clear the cache and recheck the issue.
Kind Regards
April 2, 2025 at 3:30 pm #651154
ameerdanishpirachaParticipanti dont want to use that thankyou page , but my previous elementor layout had a redirect to thankyou page , though that layout for checkout is already deleted.
Also , i turned of layout for checkout and now checkout page is empty.
April 2, 2025 at 5:01 pm #651191
Luke NielsenKeymasterHello,
Then just delete that thank you page and recheck the issue.
Here is a video from my end – https://dropmefiles.com.ua/en/Mak3T72G
Kind Regards
April 23, 2025 at 5:53 pm #656159
ameerdanishpirachaParticipantNot working , tried everything , stagging credentials attached.
April 24, 2025 at 9:40 am #656255
Luke NielsenKeymasterHello,
Here is the thank you page – https://prnt.sc/FUmFGq9l3hqh , on the staging site it works well, please clarify if I missed something.
I await your response.
Kind Regards
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