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The API server can’t be reached

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  • #675359

    ummehanifazal1
    Participant

    I contacted my hosting provider and they said ” am not able to see any errors generated on the server because of the HTTP request to their API. I see that their subdomain is routed via Cloudflare and its IP is masked, so I cannot whitelist it. In this case, I recommend contacting their support and asking them what the issue could be and if we should whitelist their IP.” can u please check whats the issue because my theme isnt getting verified

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    #675361

    Artem Temos
    Keymaster

    Hello,

    Thank you for using our WoodMart theme. We understand that you’re facing an issue with reaching the API server for theme verification, which may be related to IP masking via Cloudflare.

    To assist you further, could you please provide us with admin access so we can investigate the problem directly? You can safely share these credentials in the Private content field in your reply. This will help us identify and resolve the issue more efficiently.

    Looking forward to your response.

    Regards

    #675362

    ummehanifazal1
    Participant

    alright

    #675407

    Artem Temos
    Keymaster

    Please send us your admin URL as well so we can check this.

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Viewing 4 posts - 1 through 4 (of 4 total)