The API server can’t be reached. Please, contact your hosting provider to check

[Megaweb]

https://store.berichthailand.com

The API server can’t be reached. Please, contact your hosting provider to check the connectivity with our xtemos.com server. If you need further help, please, contact our support center too.

Please fix it.
Thanks
root@vps118 ~]# nslookup xtemos.com
Server: 103.76.181.9
Address: 103.76.181.9#53

Non-authoritative answer:
Name: xtemos.com
Address: 104.26.11.117
Name: xtemos.com
Address: 172.67.72.95
Name: xtemos.com
Address: 104.26.10.117
Name: xtemos.com
Address: 2606:4700:20::681a:a75
Name: xtemos.com
Address: 2606:4700:20::ac43:485f
Name: xtemos.com
Address: 2606:4700:20::681a:b75

[root@vps118 ~]# curl -I https://xtemos.com
HTTP/1.1 200 OK
Date: Wed, 20 May 2026 06:02:08 GMT
Content-Type: text/html; charset=UTF-8
Connection: keep-alive
Server: cloudflare
last-modified: Wed, 20 May 2026 05:47:15 GMT
vary: Accept-Encoding
cf-cache-status: DYNAMIC
Report-To: {“group”:”cf-nel”,”max_age”:604800,”endpoints”:[{“url”:”https://a.nel.cloudflare.com/report/v4?s=peQokazIuFqx0hJRJKvbSG1zg5nJYbFabIpO1f1MKL3URvouWMhmjeAnRwHLf0AIowmu5oHUSnJKH9DUk3vnAm0EJf59%2BpeQu5FkGtQxq%2FLz70ZQuAoCnWqY8iE%3D”}]}
Nel: {“report_to”:”cf-nel”,”success_fraction”:0.0,”max_age”:604800}
CF-RAY: 9fe92178bc9d20bb-SIN

[root@vps118 ~]#

• This topic was modified 1 month, 2 weeks ago by Megaweb.

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Hello,

To investigate this issue further, please provide your admin credentials in a private reply. This will allow us to check your settings and identify the root cause.

Thank you in advance.

Best regards

[Serg Sokhatskyi]

https://store.berichthailand.com

• This reply was modified 1 month, 2 weeks ago by Serg Sokhatskyi.

[Serg Sokhatskyi]

Please use the Private content field to share your website access. Otherwise, it is available to other visitors.

As we can see, your server has some connectivity issues and it is not related to our theme. Other plugins can’t communicate with their APIs as well https://gyazo.com/8fcd2fd18bd18d33257d363d545fe8bf
https://gyazo.com/2d38f224bc7b4e641513a51e177479d0
You need to consult with your hosting provider for help on this matter.

• This reply was modified 1 month, 2 weeks ago by Serg Sokhatskyi.

The system is now connected.

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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