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The API server can’t be reached. Please, contact your hosting provider to check

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  • #718861

    Megaweb
    Participant

    https://store.berichthailand.com

    The API server can’t be reached. Please, contact your hosting provider to check the connectivity with our xtemos.com server. If you need further help, please, contact our support center too.

    Please fix it.
    Thanks
    root@vps118 ~]# nslookup xtemos.com
    Server: 103.76.181.9
    Address: 103.76.181.9#53

    Non-authoritative answer:
    Name: xtemos.com
    Address: 104.26.11.117
    Name: xtemos.com
    Address: 172.67.72.95
    Name: xtemos.com
    Address: 104.26.10.117
    Name: xtemos.com
    Address: 2606:4700:20::681a:a75
    Name: xtemos.com
    Address: 2606:4700:20::ac43:485f
    Name: xtemos.com
    Address: 2606:4700:20::681a:b75

    [root@vps118 ~]# curl -I https://xtemos.com
    HTTP/1.1 200 OK
    Date: Wed, 20 May 2026 06:02:08 GMT
    Content-Type: text/html; charset=UTF-8
    Connection: keep-alive
    Server: cloudflare
    last-modified: Wed, 20 May 2026 05:47:15 GMT
    vary: Accept-Encoding
    cf-cache-status: DYNAMIC
    Report-To: {“group”:”cf-nel”,”max_age”:604800,”endpoints”:[{“url”:”https://a.nel.cloudflare.com/report/v4?s=peQokazIuFqx0hJRJKvbSG1zg5nJYbFabIpO1f1MKL3URvouWMhmjeAnRwHLf0AIowmu5oHUSnJKH9DUk3vnAm0EJf59%2BpeQu5FkGtQxq%2FLz70ZQuAoCnWqY8iE%3D”}]}
    Nel: {“report_to”:”cf-nel”,”success_fraction”:0.0,”max_age”:604800}
    CF-RAY: 9fe92178bc9d20bb-SIN

    [root@vps118 ~]#

    • This topic was modified 1 month, 2 weeks ago by Megaweb.
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    #718870

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hello,

    To investigate this issue further, please provide your admin credentials in a private reply. This will allow us to check your settings and identify the root cause.

    Thank you in advance.

    Best regards

    #718877

    Megaweb
    Participant

    https://store.berichthailand.com

    #718895

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Please use the Private content field to share your website access. Otherwise, it is available to other visitors.

    As we can see, your server has some connectivity issues and it is not related to our theme. Other plugins can’t communicate with their APIs as well https://gyazo.com/8fcd2fd18bd18d33257d363d545fe8bf
    https://gyazo.com/2d38f224bc7b4e641513a51e177479d0
    You need to consult with your hosting provider for help on this matter.

    #718904

    Megaweb
    Participant

    The system is now connected.

    #718906

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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