The API server can’t be reached.
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Hello, I have failed to install the theme past the purchase code installation.
This is the error that keeps happening: The API server can’t be reached. Please contact your hosting provider to check the connectivity with our xtemos.com server.
How can we go about this even when the right purchase code has been inserted?
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Hello,
Thanks for reaching out.
This message indicates that your server cannot establish a connection with our API server, so the purchase code cannot be validated at this stage.
Please contact your hosting provider and ask them to check and allow outgoing connections from your server to xtemos.com. Once the connection is available, return to Dashboard → WoodMart → Theme license and try activating the theme again.
Also, make sure that your purchase code is added to your XTemos account:
https://xtemos.com/my-account/
Kind regards,
.
