The coupon code on the checkout page cannot be used;

The coupon code on the checkout page cannot be used; the search also jumps directly to the shop page

I have also tried to close a series of plug-ins, but the discount box on the checkout page still does not work, a. I saw other users had similar issues just now.

I use your template on another website and it works fine. At the same time, I checked the console prompt on the browser of the discount code box problem for this site, and it prompted:

Uncaught TypeError: Cannot set properties of null (setting ‘value’) at n (order-attribution.min.js?ver=8.5.2:1:603) at document.body.oninit_checkout (order-attribution.min.js?ver=8.5.2:1:723) at Object.trigger (jquery.min.js?ver=3.7.1:2:70175) at HTMLBodyElement.<anonymous> (jquery.min.js?ver=3.7.1:2:70726) at Function.each (jquery.min.js?ver=3.7.1:2:3129) at e.<computed>.each (jquery.min.js?ver=3.7.1:2:1594) at e.<computed>.trigger (jquery.min.js?ver=3.7.1:2:70701) at Object.init (checkout.min.js?ver=8.5.2:1:1878) at HTMLDocument.<anonymous> (checkout.min.js?ver=8.5.2:1:14721) at e (jquery.min.js?ver=3.7.1:2:27028) rest-proxy/?v=2.0:16 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed

In the backend of the website, Layouts – Select Checkout layout Accessories, I see that this functionality is normal. But the discount box cannot be opened on the front end of the website.

There is also a problem with the search, which jumps directly to the shop page instead of the specified product with keywords.

Hello,

Please, disable all plugins that are not related to our theme and provide us with your FTP access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Thank you so much.
Another website uses your template and everything is normal without similar problems. The same plugins are installed.

Please, keep all plugins that are not related to our theme temporarily turned off so we can test this on your website.

Can you close it yourself?
If I need to close it, should wocommerce also be closed?

I have closed the corresponding plug-in.

Please, update the theme to the latest version 7.4.3. Let us know if it helps.

What are the installation packages and tutorials?
PS: Can you help me upgrade?

Already upgraded to the latest version.
It seems that the discount box still cannot be displayed

You need to add the Shipping details element to the Checkout form template. Let me know if it works.

Thank you so much. I see that the discount box is already displayed normally.
But on the homepage of the mobile phone, clicking the navigation menu does not work.
At the same time, the search function will still jump to the shop page instead of jumping to the corresponding page based on the search keyword. For example, if I search for the keyword “modern buckle”, it will still jump to the shop page

The coupon box is normal on the checkout page. please see the image attachment

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We don’t see the problem with mobile menu on the home page https://gyazo.com/60fa490dd12fc0d61ea3542fd3f9829d
But you need to create a custom layout for the search page that will display products result https://gyazo.com/78ae232415d7cce5fb53dd1804c0c675

Thank you very much.

Maybe there was a problem with slow loading before. I’ll clear the cache on my phone and check again.

Can you clear the cache on your mobile phone and check if there is any problem with the home page on the mobile phone? Check again whether there is any abnormality on the homepage of the website on the mobile phone?

About “But you need to create a custom layout for the search page that will display products result”, how to set it?

Regards

1. On the homepage, on mobile phones and PCs, the tab switching function under New Arrials, New style and ALL bands options have all become empty.

2. At the same time, on the mobile phone, the homepage loads very slowly, which I discovered after clearing the mobile browser cache. Can you check again?

Hi, After clearing the cache, the problem is all on the homepage

1. The mobile homepage is always loading

2. The header banner, pop, up to top icons and other content cannot be displayed on the mobile phone.

3. On PC and mobile phones, the TAB function under New Arrivals does not display products in the two sections. At the same time, an error also occurs on firefox.

4. The Slider functions of products, blogs, and categories do not work.

Please view the homepage error.docx

The document size is too large and was not uploaded successfully. Please see the picture attachment

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Latest upgrade reply:
I see that most of the problems with the website have been resolved, including loading and header banner appearance. Thank you very much.

After checking the current problems, I found that there are mainly 2 small problems left:

1. The menu on the homepage of the mobile website causes the menu click to not work, but other pages are normal.

2. The products, articles or other slider animation effects on the homepage have not been loaded successfully, but when I click the “NEW STYLE” or “ALL BANDS” TAB tab function under “New Arrivals”, the Slider animation effect function can normal.

How’s it going? It seems that the 2 problems are caused by the very slow loading of the homepage. (menu not work & slider function not work). Can you please fix this quickly?

Please use the picture to see that the home page loads very slowly.

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Hello,

All scripts start when the page is fully loaded. But when we test your website it works fast and we don’t see any problems with loading. Here is a video https://gyazo.com/a58b9937f0d144bf942354ed70f7728f

Kind Regards

Thanks.

But on my side, the home page, blog page, and blog article page on the mobile phone seem to be loading all the time, causing the Menu to fail to open. and the slider function of products or articles on the home page does not work.

But if the category pages, product pages, checkout pages, pages, these pages are loaded fast and the menu can be opened normal.

Very strange. I have cleared my mobile browser cache and server cache many times and this is still the case.

Can you try clearing the cache of your mobile browser and open it again?
At the same time, can you check if there are any errors in the browser console?
Regards

I recorded a short video. You can see that when I click on the homepage, blog page, or article page, the menu turns gray and cannot be opened.
Category pages, product pages, etc. are normal.
At the same time, the slider function on the homepage does not work.

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how about is it 🙂

We tested your home page and see that it loads fast. The same as on the video we sent previously. Probably, there is some issue with your mobile phone or internet connection.

all right. please disable this thread. thanks

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