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the element can’t be loaded from the server.
- This topic has 25 replies, 6 voices, and was last updated 4 weeks ago by Aizaz Imtiaz Awan.
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AuthorPosts
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May 4, 2024 at 11:35 am #563201
[email protected]ParticipantHello I want to insert templates widget at elementor builder
But ther ehave a error
” the element can’t be loaded from the server.”can you please kinldy advise
Attachments:
You must be logged in to view attached files.May 4, 2024 at 3:01 pm #563232
Aizaz Imtiaz AwanKeymasterHello,
It looks like your server blocks requests to our server’s IP. Please, contact your hosting provider and ask them to check this from their side. Our server’s IP is 95.216.69.114
Best Regards.
May 4, 2024 at 4:00 pm #563245
[email protected]ParticipantDear Support
Here is the answer from the hosting support
We were able to reproduce the issue, and we reviewed our logs, but we see no records of this IP address; in fact, we don’t see any connection attempts to remote servers. Can you ask the support staff of the theme/plugin to review their server logs for our server’s IP addresses – 37.139.131.186 and 116.251.206.222?
May 6, 2024 at 10:07 am #563429
Aizaz Imtiaz AwanKeymasterHello,
There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.
Best Regards.
May 6, 2024 at 2:04 pm #563546
[email protected]ParticipantDear Support
Tried disable all plugin , just leave elementor , woodmart code and woo-commerence
admin login is sent to u in extra infromation
Please adviseMango
May 6, 2024 at 5:21 pm #563638
Aizaz Imtiaz AwanKeymasterHello,
Your issue has been resolved. I have imported the template in the about us page. Check back your site and check the issue.
Best Regards.
May 6, 2024 at 6:42 pm #563657
[email protected]ParticipantThank a lot , it is working , may i know what problem before ?
is it any setting i am done it wrong?May 7, 2024 at 10:38 am #563753
Aizaz Imtiaz AwanKeymasterHello,
I have updated the elementor plugin on your site and it is working fine.
Best Regards.
October 31, 2024 at 12:35 am #608870
malstoresaParticipantHi,
I have the same problem now and everything is updated.
October 31, 2024 at 10:06 am #608892
AnonymousInactive@aizaz, i am facing the same issue, i bought this theme 3 days back. now i am facing this issue.
can you please help me to getting out of this.October 31, 2024 at 11:24 am #608926
Aizaz Imtiaz AwanKeymasterHello @malstoresa,
Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.
Best Regards
October 31, 2024 at 7:03 pm #609101
malstoresaParticipantplease check your login details
November 1, 2024 at 2:15 pm #609268
Aizaz Imtiaz AwanKeymasterHello,
You can fix it by applying patch
# 609066
. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.Kind Regards
November 1, 2024 at 6:42 pm #609336
malstoresaParticipantThanks for your cooperation.
I did what you mentioned and it still doesn’t work.
Thanks.
November 2, 2024 at 9:56 am #609378
Aizaz Imtiaz AwanKeymasterHello @malstoresa,
I have checked your site and it is working fine. For your clarification, I have imported the template in the home page. Check back your site after completely clearing the browser cache and check the issue.
Best Regards
November 2, 2024 at 4:28 pm #609445
malstoresaParticipantThank you for your cooperation
I have tried now on the home page and on the sliders, it did not work with me and gives me the same message!
November 2, 2024 at 4:32 pm #609448
malstoresaParticipantI attached a picture for you
Attachments:
You must be logged in to view attached files.November 3, 2024 at 4:30 pm #609516
HARSLEParticipantI also have the same error
November 3, 2024 at 10:04 pm #609571
EkspresParticipantThe same error appears for me too.
Attachments:
You must be logged in to view attached files.November 4, 2024 at 12:45 pm #609705
Aizaz Imtiaz AwanKeymasterHello,
@Ekspres,
@HARSLE,
@Malstoresa,Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.
Best Regards
November 4, 2024 at 7:03 pm #609836
malstoresaParticipantHi
I already did that and the problem still exists
You can check the pictures if I understand correctly what you said
Thanks
Attachments:
You must be logged in to view attached files.November 4, 2024 at 11:51 pm #609868
vindesign_itParticipantI also have the same error. I applied patch # 609066, too, and I just created a new website without extra plugins.
Can you help me?
Thanks,
V
- This reply was modified 1 month ago by vindesign_it.
- This reply was modified 1 month ago by vindesign_it.
- This reply was modified 1 month ago by vindesign_it.
Attachments:
You must be logged in to view attached files.November 5, 2024 at 2:19 pm #610026
Aizaz Imtiaz AwanKeymasterHello,
First, you need to clear the cache on your server for the JavaScript files, as it appears from the screenshots that an old file is being used. If this doesn’t help, please provide access to the site, and we will check it.
Best Regards.
November 5, 2024 at 3:35 pm #610064
malstoresaParticipantThanks,
I cleared the browser cache and it worked right back.
Thanks again for the help.
November 5, 2024 at 6:41 pm #610128
vindesign_itParticipantI cleared the cache but the problem isn’t solved.
I sent you the link for login in extra information. Thanks
November 7, 2024 at 3:11 pm #610526
Aizaz Imtiaz AwanKeymasterHello,
Please apply patch number
610242
from Woodmart >> Patcher.Best Regards.
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