The full screen search results are different from the header search results

When you search for products in the search box on the header, the products appear normally. But, for example, when I search for an incorrect name in the search box on the header, then pressing OK, it takes me to the wide search screen. After that, I enter the correct search word, but it tells me that nothing was found.

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

Hello

Here is the login information

Hello,

Try to set the “Products” post type for the search – https://take.ms/uyJMm and then recheck the issue.

Let me know the result.

Kind Regards

Hello

We set it up but the issue is not resolved.

Why not try setting it yourself so as not to waste time.

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Hello,

With the product search, it works well – https://take.ms/SEtKj

As for this one from your screenshot – https://take.ms/vvT04, that search is related to the Posts and it shows only when you click on the “Show all blog results” – https://take.ms/kxead . Also, I have checked your posts and I do not see anything related to “Neclaces” – https://take.ms/pIBVa

Kind Regards

We do not want blogs to appear in search results. We only want to show results for products when searching in full screen mode

[Luke Nielsen]

Hello,

So disable them via Theme Settings -> General -> Search – https://take.ms/oNHeP

Thank you in advance.

Kind Regards

• This reply was modified 6 months ago by Luke Nielsen.

[kannour]

Hello

Thank you. The issue has been fixed when browsing from a computer. But when browsing from the phone, the problem remains the same.

• This reply was modified 6 months ago by kannour.

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Hello,

May I disable 3rd party plugins for testing?

Also, the server blocks header builder – https://monosnap.com/file/vHl7IjofPQvrROaogGJ1DyIEdSL5S7. It seems that mod_security is enabled on your server. Contact your server and ask them to disable it.

Kind Regards

Hello
According to the activity log, you have already disabled the plugins.

Can you unblock via FTP?

Hello,

In general, you can disable it via C panel, here is an article on how to do it – https://www.inmotionhosting.com/support/edu/cpanel/how-to-disable-modsecurity-cpanel/

Kind Regards

Hello

I contacted siteground hosting support and they told me the following

have you checked with your theme support if there is any other way for this to be done? MOD_security is indeed enabled on all servers and website hosted by us and we do not recommend disabling it.

My dear, I realized something too. When searching with the correct word in full screen mode, only blogs appear. Products do not appear.

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Also, hosting support told me this

I want to point out that while we are using a web application firewall based on mod_security, it is part of our fully managed hosting solutions and it cannot be deactivated.

That said, I checked the web application firewall logs and no errors related to your website are present. As such, please provide us with detailed, step-by-step instructions, how we can recreate the 403 Forbidden response code from your screenshot, so we can recreate it, and assist you further if the problem is hosting-related.

Hello,

Sorry for the delay.

If you are able to edit the Header builder, then navigate to WoodMart -> Header builder -> Mobile -> Mobile menu and set the “Product” post type here – https://take.ms/PSiMS, then it should show only products

Kind Regards

It has been repaired.
thank you for your effort

Hello,

You’re welcome! I’m glad to hear the issue has been resolved.

If you have any more questions or need further assistance, please feel free to reach out.

Have a great day!

Kind regards

[Author]

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