Home Forums WoodMart support forum The import content freeze at 15%

The import content freeze at 15%

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • #546486

    anaguib
    Participant

    I am using WordPress as a docker image. and I configured it to override the default configuration and I used these configurations
    upload_max_filesize = 1024M
    post_max_size = 1024M
    memory_limit = 1024M
    max_execution_time = 10000
    max_execution = 10000
    max_input_time = 10000
    max_input_vars = 10000

    and after WordPress installation I checked my website health and I found my configurations applied well as following

    PHP max input variables 10000
    PHP time limit 3000
    PHP memory limit 1024M
    Max input time 10000
    Upload max filesize 1024M
    PHP post max size 1024M

    I could upload the theme and install it but when I try to import demo content I always get stuck in 15 %
    and get the following images

    The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.

    what can be the issue in this case

    please advise

    Thanks in advance
    Albier

    #546524

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #546626

    anaguib
    Participant

    Hello ,

    Here is the credentials related to my website

    and I just enabled Maintenance mode plugin

    please let me know once you finish your investigation

    Thanks in advance
    Albier

    • This reply was modified 9 months, 1 week ago by Artem Temos.
    #546665

    Artem Temos
    Keymaster

    Please, use the private content field to post your website information to hide it from the public.

    We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/3564eaab1a3709fff746247b06ae9630

    Kind Regards

    #546692

    anaguib
    Participant

    Hello,

    I am the owner of the server and I am using docker to host my Apache server and WordPress

    I already added the following value to my apache conf
    Timeout 3000

    but still getting the same error
    please advise with the exact values and places I should modify

    Thanks in advance
    Albier

    #546734

    Artem Temos
    Keymaster

    According to my screenshot, it is still 90s and not 3000. But note that it is not PHP time limit but Cloudflare https://gyazo.com/3564eaab1a3709fff746247b06ae9630

    #546789

    anaguib
    Participant

    I am using cloudflare as a cdn and SSL provider, is there any clear instructions to raise the timeout from inside cloudflare

    #546922

    Artem Temos
    Keymaster

    Sorry, but we don’t have such instructions. You need to contact your provider or refer to its documentation for help on this matter.

Viewing 8 posts - 1 through 8 (of 8 total)