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The import content freeze at 15%
- This topic has 7 replies, 2 voices, and was last updated 9 months, 1 week ago by Artem Temos.
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March 5, 2024 at 9:16 pm #546486
anaguibParticipantI am using WordPress as a docker image. and I configured it to override the default configuration and I used these configurations
upload_max_filesize = 1024M
post_max_size = 1024M
memory_limit = 1024M
max_execution_time = 10000
max_execution = 10000
max_input_time = 10000
max_input_vars = 10000and after WordPress installation I checked my website health and I found my configurations applied well as following
PHP max input variables 10000
PHP time limit 3000
PHP memory limit 1024M
Max input time 10000
Upload max filesize 1024M
PHP post max size 1024MI could upload the theme and install it but when I try to import demo content I always get stuck in 15 %
and get the following imagesThe import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.
what can be the issue in this case
please advise
Thanks in advance
AlbierMarch 6, 2024 at 10:07 am #546524
Artem TemosKeymasterHello,
Thank you so much for purchasing our theme and contacting our support center.
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builderThank you in advance
March 6, 2024 at 1:38 pm #546626
anaguibParticipantHello ,
Here is the credentials related to my website
and I just enabled Maintenance mode plugin
please let me know once you finish your investigation
Thanks in advance
Albier- This reply was modified 9 months, 1 week ago by Artem Temos.
March 6, 2024 at 3:18 pm #546665
Artem TemosKeymasterPlease, use the private content field to post your website information to hide it from the public.
We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/3564eaab1a3709fff746247b06ae9630
Kind Regards
March 6, 2024 at 3:57 pm #546692
anaguibParticipantHello,
I am the owner of the server and I am using docker to host my Apache server and WordPress
I already added the following value to my apache conf
Timeout 3000but still getting the same error
please advise with the exact values and places I should modifyThanks in advance
AlbierMarch 6, 2024 at 5:28 pm #546734
Artem TemosKeymasterAccording to my screenshot, it is still 90s and not 3000. But note that it is not PHP time limit but Cloudflare https://gyazo.com/3564eaab1a3709fff746247b06ae9630
March 6, 2024 at 8:12 pm #546789
anaguibParticipantI am using cloudflare as a cdn and SSL provider, is there any clear instructions to raise the timeout from inside cloudflare
March 7, 2024 at 11:39 am #546922
Artem TemosKeymasterSorry, but we don’t have such instructions. You need to contact your provider or refer to its documentation for help on this matter.
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