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The import could not be completed due to a low timeout limit on the server.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • September 13, 2024 at 11:23 am #597218

    Astrom
    Participant

    Hi,

    I have purchased and installed the Woodmart theme but when trying to import a prebuilt website I am getting the error “The import could not be completed due to a low timeout limit on the server.”.

    I have contacted my hosting provider and they say that the timer is 300 seconds.

    What can be the issue?

    Kind regards,
    Anton

    September 13, 2024 at 3:45 pm #597297

    Aizaz Imtiaz Awan
    Keymaster

    Hello,
    Please try to deactivate the third-party plugins not related to the theme and import the demo again.

    Also, try to Increase the “PHP Max Input Vars” parameter to 10000or higher in your PHP configuration and import the demo again.

    If you have any questions feel free to contact us.

    Best Regards.

    September 13, 2024 at 4:08 pm #597307

    Astrom
    Participant

    Hi,

    Thank you for the reply.

    Where can I update that? Can you please guide me?

    Kind regards,
    Anton

    September 14, 2024 at 9:28 am #597420

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You can ask your hosting provider for help on this matter.

    Best Regards

    September 16, 2024 at 3:04 pm #597728

    Astrom
    Participant

    Hi,

    I have asked my hosting provider for help but they are telling me everything is looking fine on their end. So there must be something with the theme.

    Can you please login to my WP-admin and check if you can import a prebuilt website or if you encounter the same issue?

    Kind regards,
    Anton

    September 16, 2024 at 4:23 pm #597747

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the CPanel login details of your site as well.

    Best Regards.

    September 16, 2024 at 4:39 pm #597754

    Astrom
    Participant

    Hi,

    Please see under extra information.

    Kind regards,
    Anton

    September 17, 2024 at 4:29 pm #598020

    Artem Temos
    Keymaster

    Hello,

    We are sorry for the inconvenience. This issue has been fixed on your website and import now works correctly. Please check it from your end.

    Kind Regards

    September 17, 2024 at 4:48 pm #598026

    Astrom
    Participant

    Thank you! Now it works. Can you please tell me what you did?

    Kind regards,
    Anton

    September 17, 2024 at 4:58 pm #598031

    Artem Temos
    Keymaster

    There was an error in the code that only happens on your website (for some unknown reason). We have fixed this in the theme’s code.

    Could you please change the rating on ThemeForest? Thank you for understanding.

    September 17, 2024 at 5:05 pm #598035

    Astrom
    Participant

    Ok thank you! Can you please tell me what code you fixed if it happens again?

    After that I will change the rating on ThemeForest

    September 17, 2024 at 5:08 pm #598039

    Artem Temos
    Keymaster

    Edit the file inc/admin/modules/import/class-after.php and remove the line #133

    $data_regenerator->initiate_regeneration();

    September 17, 2024 at 5:38 pm #598052

    Astrom
    Participant

    Thank you! I have changed the rating on Themeforest

    September 18, 2024 at 9:18 am #598161

    Artem Temos
    Keymaster

    Thank you very much! Feel free to contact us if you have any further questions.

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Viewing 14 posts - 1 through 14 (of 14 total)

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