The import could not be completed due to a low timeout limit on the server.

The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.

Hello, I tried multiple times to install the prebuilt demo dummy, but everytime I get this error. On the server, we have increased the timeout time, multiple times and that shouldn’t be the problem. Now I read on among the comments that more people have this problem. We have already tried the option to add some code in the php text (see attachment screenshot_3) but it still isn’t working.

We just bought the theme and it’s very frustrating that we can not move forward.
Please solve this problem for us asap. If it is now possible to solve this problem from your side, please let us know, then we will ask you to deactive our licence and make a deposit of our purchase.

Thank you in advance.

Best regards

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

We are sorry that you faced difficulties working with our theme. Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

Thank you for the quick reply, sending you the detials in the secured information chat.

Could you please send us your FTP access as well?

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