“The import could not be completed due to a low timeout limit on the server”

Hi,

I’m trying to import one of your prebuilt websites (“Kids”), but the process fails with this error:

The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.

I’m on a shared hosting plan with SiteGround and can’t change the max_execution_time myself — it’s locked at 120 seconds.

Can you provide a workaround?

Thanks,
Thomas

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Try to disable all plugins that are not related to our theme temporarily and add the following code snippet to the functions.php file in the child theme and then run the import

add_filter('action_scheduler_queue_runner_concurrent_batches', '__return_false');

Kind Regards
XTemos Studio

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