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The megamenu is not stable

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  • #562237

    salvioeboli
    Participant

    The megamenu on header is not stable, it disappears when you stop on a link. you have to open it twice, just so it stays active and doesn’t disappear. But just load another page and the problem occurs again

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    #562286

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #562352

    salvioeboli
    Participant

    Hello , as per your request I have deactivated all the plugins you requested except:
    Elementor
    Woocommerce
    Woodmart Core

    #562383

    Artem Temos
    Keymaster

    Sorry but the password seems to be wrong and we can’t enter your dashboard.

    #562462

    salvioeboli
    Participant

    Hello,
    please double check

    maybe I inserted a space before the pwd . Copy and paste the password after the “:”

    Sorry
    many thanks in advance

    #562548

    Artem Temos
    Keymaster

    It looks like a problem is caused by Elementor PRO. Try to remove all the elements that come with Elementor PRO from the mega menu and check how it works.

    #562558

    salvioeboli
    Participant

    Hello, I deleted the elements from the menus coming from ELEMENTOR PRO as you recommended and I also deactivated the plug-in, but the problem persists.

    #562574

    Artem Temos
    Keymaster

    Could you please disable clourflare rocket loader on your website also? https://gyazo.com/1d47c65792d8990e4a3e0f370a8b098a

    #562582

    salvioeboli
    Participant

    Hi, cloudflare rocket loader deactivated

    Many thanks

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    #562741

    Artem Temos
    Keymaster

    Try to add the following PHP code snippet to the child theme functions.php file to fix this

    add_action('woodmart_clear_menu_offsets_on_resize', '__return_false');

    #562752

    salvioeboli
    Participant

    Dears,
    Thank for your time to help me,
    already fix functions.php
    it seems more stable, now there is only this error: the padding at the bottom has increased

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    #562785

    Artem Temos
    Keymaster

    Sorry for the inconvenience. We have changed it back. Please check now.

    #562792

    salvioeboli
    Participant

    Dears, now everithing is ok , it’ solved
    Many thanks about your support.

    #562807

    Artem Temos
    Keymaster

    Great, you are welcome! Feel free to contact us if you have any further questions.

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