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The product is not visible in the cart

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  • #491766

    uros
    Participant

    We have a big problem with the shopping cart included in your theme Woodmart. When you add a product to the shopping cart, the product is not visible in the cart nor are the buttons. They do appear if you check the cart on the single product page.
    It seems like a caching problem.
    At first, we thought that WP rocket was the problem, but it wasn’t. We also tried some solutions from the forums like updating Elementor and the theme, but again there was no luck. The last thing we tried was to disable/enable WooCommerce in Elementor with no luck.
    I hope this helps in any way.

    #491807

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #507079

    uros
    Participant

    The problem was in the cookies. Once i accepted them the issue was gone. Had to change the default behavior of cookies.

    #507290

    Hello,

    We have not got any claims on cookies, do you use Woodmart cookies or third-party cookies?

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)