The reviews counter doesn’t count reviews correctly
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Hello,
The reviews counter displays an incorrect reviews number. For example you see that the product has 1 review, but when you click on the reviews tab there are actually 2 reviews.
Another example: when switching to the Arabic website on some products, it just shows the star rating and next to it “no reviews”. But when you click on the review tab, there is actually one review.
The reviews counter behaves differently and incorrectly for each language.
Please help, thanks.
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Hello,
Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.
Best Regards
Hi Aizaz,
Thank you, I shared the staging site WP-ADMIN Login details in the Private Content field.
Kindly switch between languages when checking the reviews counter, since it behaves differently and incorrectly in each language.
Hello,
Your issue has been solved. Please check it now after removing the browser cache. https://postimg.cc/hXYs5Kj0
Actually, you have not translated the review strings from the WPML >> String Translation section.
Best Regards.
Hi Aizaz,
Unfortunately, the issue remains unresolved. The product you shared a screenshot of has 3 reviews, not 2, as the review counter indicates. Please check the screenshot attached.
What are the review strings from the WPML >> String Translation section that are not translated?
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Hello,
When I deactivated the plugin WooCommerce Multilingual & Multicurrency, then the number of reviews is showing fine on the Arabic language page, which is the default language page of the products: https://postimg.cc/yWXZbQZD. So it means there is an issue with the product reviews not being translated.
Please enable that plugin on the site and translate the Product reviews as well. Please read and follow the instructions here:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce/#translate-woocommerce-product-reviews
Best Regards.
.
